I honestly can’t believe the terrible customer service I have received. I have been with GoDaddy for my business website since 2019. They have now decided to charge me £259 this year for renual when I was paying £150-£170. They saying they can’t partially refund me unless I delete the product (which means whole website) and then start again on new plan. They know as a business this would take you ages to recreate a new website and would loose business recreating this. Absolutely terrible service. I will be taking this further.

Rapid and first rate access to customer service which answered all my questions.

Customer service (Tom) was excellent in helping me with an issue that I thought would be much more painstaking to resolve then it was. He was cheerful and provided regular updates throughout. Thanks

Go Daddy is an absolute joke the problem is when I enter MY domain name (I purchased from you for $800. ) it comes up for sale for $1999. What gives you the right to sell my name?? I missed a $22.72 payment to you for what I don’t know? You don’t host my website, yet you interrupted it for $22.72? Ok it’s fraud but I can pay that, my site works again, for $1999, But they can’t sell my site , I own it, if I never use it, I still own it. You need to take my site out of your for sale bucket unless I ask you to sell.

I would give zero stars if it was an option.

Really happy. The broker service got us the domain we wanted and was excellent value. Although a bit expensive but worth it

The marketing plan is extremely hard to use and customize the website. The company kept me hanging on the refund request when they said "10 business days to get back to me" to the point it is now past 30 days and hard to dispute on credit. Very shady practice and a complete scam.

Richard at Go Daddy was a great rep! He explained things in a comprehensive way and walked me through each step of this long process!

I called today and dealing with Go Daddy on this last time was a nightmare but I set up some additional emails it prompted me this number to call and I called and was blessed by the customer service Gods with who I got. He was patient and helped on levels he really did not have to and also was able to explain some things what they do and if I needed them. The level of service I got today was above and beyond even with some extra guidance in setting up the defaults on my Mac! There are truly not enough stars, I wish my super power was not forgetting names the moment they are told to me so I could give him his proper shout out. He knows who he is!

GoDaddy representatives are ALWAYS so professional and kind. I have been with them for years and never had an issue. AND...I can understand them which makes a big difference to me.

GoDaddy continues to excel in a customer service experience. I have been a GoDaddy loyal customer for more than two decades and feel they've never let me down. I recommend GoDaddy to all my clients.

I have been with GoDaddy for 10 years, but in the last 6 years, their services have completely collapsed. They are no longer a real business-friendly company—they only care about profits and tricking customers.?? Reseller Plan is Useless & a Total Scam!I invested in GoDaddy's Pro Reseller Plan, expecting long-term benefits. But their reseller panel is outdated, broken, and has no real tools to help business growth:? No API Access – You can’t automate anything.? No Marketing Tools – No way to promote or scale your business.? Slow & Outdated Reseller Panel – They haven’t updated it in years.?? Customer Support is the Worst!For any issue, GoDaddy's Indian chat agents just waste time with copy-paste scripted replies. They never solve anything! The support used to be good years ago, but now it’s just a joke.?? GoDaddy is NOT a Business-Friendly Company Anymore!In the last 6 years, they have completely lost their credibility. If you are thinking of using GoDaddy for reselling or long-term business, DO NOT DO IT! You will waste your time, money, and energy on a company that doesn’t care about its customers.?? GoDaddy = Zero Support + Outdated System + Business Failure ??I regret ever trusting them. Learn from my mistake and stay away!

I have dealt w/ Go Daddy several times, many times help was not sufficient, but this young lady went above & beyond her call, she is definitely an asset to your company.

We have had nothing but terrible service with GoDaddy. Their people are completely unknowledgeable to the point where they told me that the emails we have received from them over the last 2 years were spam emails. This is emails letting us know when we received a payment and so forth. Every time we receive a payment from customers, Godaddy hold the funds and forces us to upload invoices and bank statements. This feels like a violation of our and our customers privacy. It is very frustrating to deal with them. Also after 2 years with them we received our first chargeback on a payment we processed. The card used was stolen so it was not our fault; however, they threatened to shut us down “due to an unusual high number of charge backs”. The next time we received a payment, Godaddy forced us to either refund the payment or they will hold our transactions for 120 days. We did not have time to make a decision because GoDaddy went ahead and refunded the payment (which was undisputed and for no reason). Additionally, GoDaddy charged us $791.34 in fees. They are stealing their customers' money.I called them and waited 40 minutes on the line only for them to transfer me and have me wait another 45 minutes, which turned out to be 80 minutes. After waiting on the phone for 2 hours, the person "helping" me just kept speaking over me. He did not allow me to describe the issue, or the multiple other issues we have had. He just kept talking over me telling me to reply back to the email they have send. He then in a condescending way said "he understands the unreasonable high expectations we have", which in this case is to not have to refund a customer who did NOT dispute the charge or anything, GoDaddy just decided it should be refunded. I made sure to be respectful, especially considering I waited 2 hours on the phone, so I was very surprised and shocked by the interaction. We will close our account with them and I would never recommend their services to anyone.

I couldn’t have been more pleased with the help Leigh provided. I was avoiding calling support/sales because I thought they may try to sell me some products that I didn’t need, however just the opposite happened! She took the time to go over all of my products and helped me get set on the right path moving forward. She went above and beyond, and I couldn’t be happier with all of the help she provided!

I have been with GoDaddy since 2009 because I loved their service. It’s 2025 and they just ripped me off by double-dipping me and they won’t refund any of it! It seems they’ve grown so big, the left hand doesn’t know what the right hand is doing—so they have totally lost my trust, but I’m now stuck with this double-dipping for the next two years! Let me back up and give you context so you can spot the warning signs. I got a charge on my credit card for $695.28; it was for a renewal for MS Business Professional. 2/19/25, I called GoDaddy telling them I could not afford to renew it this year. The American guy, Joshua, on the phone was sweet and sympathetic. He took my phone number down, so he could call me back just in case we got disconnected. He was about to help me downgrade my package, but he was back and forth with his managers about what they can do for me. The third time he had a question for his managers, the call was disconnected. I waited for the rest of the day for him to call me back, but he did not. I recalled this happening with GoDaddy in the past. It was obvious that the reps in the US don’t want to show they’ve lost money for the company when someone downgrades, so they force you to call back to you get their offshore people. Days later, I called back and got someone offshore. She was kind and sweet too and told me I could file for a refund because she was sure I could get it. In the meantime, she downgraded my package to MS Essentials Online, so I bought that package as she suggested so I wouldn’t lose my email. The next day, I had some problems with my email. I called GoDaddy again and got another offshore person. He helped me fix my problems, and he was also sure I would get a refund since I hadn’t activated my MS Business Professional since the renewal date. He also told me that GoDaddy gets about 10,000 refund requests in a week, that’s why they took so long to process it. Today, March 20, 2025, I finally got contacted by the Refund Request people. They refused to refund me. In addition, they said they could not refund the online essentials package I just bought for back up because it is now passed the refund policy date. When my package expires, I am NEVER going back. I bet I’m not the only one this happened to.

The technician I was talking with was aware of my time limits and e helped me move forward with my questions without wasting my time.

Rep was persistant in getting my domain issue resolved for me and did it with a smile. This is what good customer service is all about.

The people are.....Always helpful! Always kind and understanding! Always clear instructions!