Nabila was very helpful. I have already spoken to her a few times, and she always gives me the best support.

As always, Big Rock is the bomb.com - love working with them and they always help me out!

I'm thrilled with my chat experience with Big Rock Chat! The Customer Success team is incredibly dependable and truly knows their stuff. They deliver exceptional support with confidence and expertise. A special shoutout to Hani—she’s not only highly knowledgeable but also wonderfully friendly. Absolutely awesome!

Their professionalism stood out immediately. They listened attentively, asked the right questions, and provided clear and concise solutions. What truly impressed me was their patience and empathy. They never rushed me, and they made me feel like my issue was their top priority.Not only were they knowledgeable about the product/service, but they also went above and beyond to explain everything in a way that was easy to understand. Their ability to combine expertise with a warm and friendly demeanor is a rare quality that deserves recognition.

Big Rock support team gave a quick and accurate solution.Thanks for your professionalisme

Customer for 6 years here, our latest support was with Pedro (.pl), Pedro showed empathy, kindness, professionalism, precision, know how to do things,is very agile, intelligent and clever to present the customer with solutions and options to solve their problems. Glad you are on board.

Big Rock provides very good and responsive service

If you're looking to host just one website, Big Rock might be a decent choice. However, as an agency owner myself, I strongly advise you to look elsewhere if you need a reliable agency solution.Today, we received an email notifying us that one of our cloud servers would be changing its IP address. While I understand that such changes can happen, I promptly adjusted the A records for our clients whose DNS is not managed by Big Rock. But just 4-5 hours later, Big Rock sent another email claiming that they were not, in fact, changing the IP address and that we could continue using the current one.When I replied, pointing out that it’s unprofessional to send conflicting information like that, I tried to reach out to their support team. Instead of addressing my concern, their AI assistant, Kodee, went off on a completely different topic. What a joke! ??It’s clear that Big Rock is cutting corners on support. They bloat each WordPress installation with multiple plugins of their own, one of which is a very poor AI assistant that fails to provide relevant help. This adds unnecessary complexity and frustration to the user experience.We have more than 10 cloud servers with Big Rock and we pay a substantial amount for their services. However, this experience has been frustrating enough for us to decide to retire Big Rock from our agency's hosting solutions. It's time we host on our own infrastructure instead.

Good automated self services and great support.

I would give 0 if I could. They only treat you well till you open an account. Then they don't. Offer you a bit discount in the beginning, then the prices are far too expensive. If you use a discount coupon and have a new plan, then they ask you to manually move the sites even if it was on the same plan. Even the condition of the purchase states that free migration. They do it because they just want to charge you a lot. Their customer service has always been awful. Charging me for a domain that I set as no renewal and many other stuff... I just did not have time to move my websites but I need to do it. They don't deserve long-term customers. Also good luck with the chat helpline. The human ones are worse than AI. They reply every 6-10 minutes. So, after 40 minutes, you still end up with no solution.

excellent customer service, very responsive and super fast

João was incredibly patient and attentive, diligently seeking a solution to the issue while providing all the necessary support.

I had an issue with finding a missing file and Agne fixed the problem within minutes and answered all questions very friendly customer service !

Fast Replied. Solve my problem in 5 minutes. Thank you

Excellent tech support, and professional assistance. Prompt and easy to communicate with. Resolved the issue quickly. Thank you!

Rocio was very kind and comprehensive with my issues, she was very commitment