Awesome customer service, really helped me out when I couldn't figure out some simple tasks and other complicated configurations for my custom domain on system.io. Faniel really took their time and even went out of their way to do some of the configurations for me.

It´s intuitive and has everything you need for any kind of web page.

The beginning of the service was rather informative as a bot generically answered my questions. But a human assistant had replaced the bot as I needed my specific answers. I am sad to report that I am not completely happy with Big Rock as I was prevented from getting to get access to the features of the PREMIUM pack in 2021 and was informed that I was not eligible for refund.

This hosting have so many features

A human actually helped me and got what I needed done in a good amount of time.

Rates are comparable to others like GoDaddy. But the biggest reason I went with Big Rock was their integrated website builder. It's easy to use and I was able to craft a multipage website for my Gallery in days. Where as before in other software, I did not ever create a full website, always quit because they were not right for me. I'm a fairly technical person, too. Maybe it too for me to retire before I could devote the time for website building.

She handled my issue with professional attitudes.

I had the pleasure of working with Marwa from Big Rock’s support team, and I couldn't be more satisfied with the experience. She was incredibly helpful, patient, and efficient in resolving my issue. Marwa's expertise and professionalism made the process smooth and stress-free. Her dedication to customer satisfaction is truly commendable.Thank you, Marwa, for your outstanding support! Big Rock is lucky to have such a skilled and kind professional on their team.

Big Rock makes the process of managing domains and email hosting as simple as it can be, especially for non-tech types like me. I can recommend them. The customer service is also pretty good and pretty quick.

Awesome! Great customer support and features :)

I received a very quick response, my issue was immediately understood, and it was resolved instantly by an expert. Excellent service.

The service/support has been insanely frustrating and difficult. It's been 4 weeks and they cannot migrate my website. It would take me days to try and summarize the frustration with speaking with support literally every day, for 4 weeks to try and sort things out. I have provided FTP access, GCP access, Wordpress access, iPage dashboard access, sent files, included database, and been on email and chat with support every day for 4 weeks (for hours at a time). Response: Yes, support requested SSH keys (which is insane to ask for from a novice user, given the average person does not understand these things & I've given support full GCP access). I went ahead and provided the SSH key to support and they failed, again! I then had to pay someone to get the files and database for me (a cost I shouldn't have incurred) and support failed at that, AGAIN! They then asked me to provide the files in a compressed format, so I took the time and effort to compress them and reload them to Dropbox. I am assuming they will fail, AGAIN!Another update: Big Rock finally got the website up but 52GB of files was taking up 333GB of my space. Support told me to delete all of the files and have them start over (I should have known this was a terrible idea). They started over and 3 days later, told me that the files (which were used for the exact same upload that worked perfectly, 24 hours prior), we're corrupt and they couldn't make it work. Now my website is down again and we're going on 5 weeks of Big Rock failing to get a single website working. It's clear that they're just messing with me at this point. I've never encountered a company this terrible at anything.

I've been using Big Rock services lately and I just have to say thank you, in addition to a robust and technological structure, Big Rock doesn't fail in anything, I opened support for something complex at 00:00 and the next day in the early afternoon everything was already resolved

Amazing Company and the team behind. Kirby and his team assisted me in moving my hosting from other provider to Big Rock, the level of customer support is amazing. I wish all companies have such levels and standards