I am satisfied with the customer service support representative, a truly professional official.

The system works fine but could be simplified to speed things up for the end users.

Thanks for Rokas' service this afternoon. He is patient and has a very smart way of teaching me how to settle my questions when updating my config file.Really appreciated what he did for me today.

The support was excellent! The person was clear, concise, and provided all the necessary information, resolving my issue quickly. Highly recommend!

Incredible support! I thought the provider that I have was always the best in their support, but when I needed Big Rock for a special hosting application, I experienced the best service in my professional activities! You need ad hoc service like Big Rock is providing with a website that is online 24/7 to be successful.

I will try to be brief, although I lack words to describe the excellent service I received. I spent a few hours with Ivan. Ivan not only reassured me, but also gave me confidence and guided me to solve my problem, which was serious, extremely important and urgent. The employee is to be congratulated, he is a person committed to his work and an expert in solving problems. In addition, I could see that the professional is dedicated and I can recommend Big Rock to everyone.

Big Rock has exceeded my expectations as a hosting provider for my Node.js and TypeScript React applications.Great admin tools making server management a breeze. Snapshot backups to revert, AI assistant helpful for quick problem-solving and optimizations, and their especially the ability of OS installation options - one being OpenLiteSpeed server, which I specifically chose for my Node.js applications. Outstanding performance!A great choice for developers working with Node.js, TypeScript, and React applications. Highly recommended for high-performance hosting solution!

everythings okay.

The support service provided by Tasnim was very patience, helpful and professional. Answered all my questions and provided concise and useful information.

Developing websites through the web builder is so easy with little or basic knowledge .The help from the AI bot is good but if you get stuck it redirects to a helpdesk.. David managed to explain my issues in plain speak without making me feel IT useless .. if you don’t know it’s worth asking and you are not treated poorly like others I have used in the past .. really rate this product and the hosting costs are ok for small small businesses too..

The support acted very professionally handling my case and was very intentional about it. 5 star

very very good

Support Team that Makes Big Rock GreatI had migrated from Site 5 recently to Big Rock. The last thing I need to do was to facilitate a transfer from Site 5 to Big Rock which involves technical details that baffled me.Initially, Kodee the AI was communicating to me. But Kodde gives very mechanical answers and I requested to talk to a human.Desi came on board to assist me. She was professional and competent. Patiently, she unravelled all my confusions and lead to through my final phase of transition to Big Rock in very kind, gentle ways.Desi will be a gem in any organisation. Powerful support team gives web user who are not tech savy confident and enhance our trust towards Big Rock.

the service agent who attended to me was so good

Had some questions about adding email addresses/using other apps along with Big Rock. Fast and helpful response.

I recently encountered an issue with my email service due to a technical problem that I couldn't resolve on my own. I reached out to Big Rock's Help function chat for assistance and was connected with Andrew, one of their technicians.Andrew's professionalism and expertise were evident as he resolved my problem within just five minutes. Thanks to his help, my day went from frustrating to fantastic. I truly appreciate the excellent support I received from Andrew and the Big Rock team.

Hello Big Rock, my name is Hammad and I'm starting a small business. I recently purchased a domain and web hosting from you. Due to some issues, Catalina has coordinated with me very well. I would like to express my sincere gratitude to both you and Catalina. This is my genuine feedback for Catalina. She guided me very well. To take your company to greater heights, Big Rock needs employees like Catalina. Please forward this feedback to company. I would appreciate it.