thank you so much danielius for your assistance. we want more assistant like him.

The support they provide, the agents they have are truely exceptional

Big Rock has one of the best customer service support around the world.

Exceptional Support from Konstantine!I had been struggling with an issue on Big Rock for days, and Konstantine turned out to be an absolute lifesaver! His professionalism, patience, and expertise made all the difference. Not only did he understand the problem quickly, but he also provided a step-by-step solution that resolved the issue in no time.What stood out most was his friendly approach and clear communication, which made me feel supported throughout the process. It’s rare to find someone who goes above and beyond, but Konstantine exceeded all expectations.Thank you, Konstantine, for your outstanding help! Big Rock is lucky to have someone like you on their team. ??

Super good and highly recommended ??

I'm a web developer, and I have my own site as well as clients who I have referred to Big Rock. Anytime I have run into a problem, their Customer Support has always been there. I have zero complaints and I have had hosting with the company for almost 2 years now.

Complete and simple form.

Quick to answer my question, and provided me with helpful resources to resolve my issue!

Your services are awesome

Brilliant support every time. I'd been having a nightmare with my previous email host so decided to bring everything over to Big Rock. I got support straight away, with Kirby who stayed on the chat for well over an hour while I created a new account, and migrated everything over. I couldn't be happier.

Big Rock support is very responsive and accurate. They are patient and persistent in helping me accomplish complex tasks.

I was guided through the process of identifying the issue with great professionalism, and the answers provided were accurate and precise.

I had the pleasure of working with Kobee from Big Rock's support team, and their assistance was outstanding. They were incredibly friendly, attentive, and made sure all my questions were thoroughly addressed. Kobee’s professionalism and dedication to helping me resolve my issue made the entire experience stress-free and enjoyable—thank you!

Very fast response hostiger team my problem is solved. Thank you so much ??

Feedback on My Experience with Big Rock "We’re proud to say that we’re currently the fastest-growing web hosting company in the world." As a Business Developer, I recognize that rapid growth can bring challenges, but my experience as a customer suggests there are significant issues behind this claim. A few weeks ago, I decided to choose Big Rock as my hosting provider. I migrated one website (which has been active for over 15 years) and two domains to your platform. The process was easy and fast, but it came with a series of frustrating problems. Migration Experience While the initial migration seemed straightforward, it quickly became clear that the process was riddled with issues. Despite following best practices, my website encountered errors that should have been resolved easily by an experienced support team. The Support Experience The support system has been the most disappointing aspect of my experience. It’s ineffective and unhelpful, which is particularly frustrating for someone like me who is not new to WordPress or web development. -Automated Bot Issues: The bot provides incorrect or irrelevant information, which caused significant delays and even led to my website disappearing temporarily. - Inefficient Support Process: After dealing with the bot, I had to explicitly request human assistance. Despite claims that the support team reads the conversation history, I repeatedly had to explain my issue from the beginning. - Inexperienced Support Agents: The support agents seem polite and hardworking but lack the expertise to resolve issues effectively. Instead of providing solutions, they shift the blame between WordPress, LiteSpeed, Google, and Big Rock itself. This circular blame game has been exhausting and unproductive. Waiting Times As I write this, I’ve been waiting over an hour for a response from an agent named Jordan. Unfortunately, based on my prior experiences, I have little confidence that this interaction will lead to a resolution. My Conclusion Big Rock presents itself as a fast and affordable hosting solution, and its cloud hosting capabilities are indeed promising. However, the lack of competent support and the frustrating customer experience outweigh the benefits. Despite watching tutorials, reading guides, and leveraging my experience with WordPress and website creation, I’ve faced one issue after another. Support has only added to my frustrations rather than providing meaningful assistance. For anyone considering Big Rock, I would urge caution. Based on my experience, I cannot recommend Big Rock at this time. If necessary, I can provide detailed documentation to support my claims, but I am so exhausted from dealing with this company that I hesitate to invest any more time in what has been a thoroughly disappointing experience. If you are the fastest growing web hosting company in the world you should invest in people. People that have experiance and can handle other people and have the compentence of the STANDARD that you so much tell US that you have. If YOU say "worldclass" the I expect "worldclass". Am I right?

The website host is easy to setup with good customer support. The AI support is sometime still confusing but you can also ask real person and they are glady to support your issues.

I use Big Rock because it's affordable, easy to use, and offers great performance. The interface is super user-friendly, even for beginners, and their customer support is always helpful. I love that they offer SSD storage, which makes my sites load faster, and they have good security features like free SSL certificates. Plus, they have a 30-day money-back guarantee, so it’s risk-free. Overall, it’s a reliable hosting provider that helps me scale as my business grows. Highly recommend it for anyone starting out or managing multiple sites!

Big Rock offers many benefits, including: UptimeBig Rock guarantees a 99.9% uptime, which means your website will be accessible to visitors without interruption.Security:Big Rock offers robust security features to protect your site from online threats.Scalability:Big Rock offers a variety of hosting plans, including VPS and cloud hosting, to meet different needs. Support:Big Rock offers 24/7 support via live chat or email in over 10 languages. Control panel:Big Rock offers an intuitive control panel that's good for beginners.Managed hosting:Big Rock's managed hosting is a popular option for small and medium-sized websites because it's affordable and allows you to share resources with other users.AI tools:Big Rock's integrated AI tools can help you build a professional website quickly.WordPress partnership:Big Rock's WordPress partnership allows for dropshipping and widget integration.