i really love their customer support they replied so fast, also i like their service they had, anti ddos & anti malware, and always 99% uptime. they are really cheap promise. you will loved it.

The support team is excellent for me. It helped me get out of any hosting-related issue. fast customer support than others.

Solve my problem fast and correct. Took lees than 5 min.

A great hosting company with plenty of good stuff to offer and brilliant support service to back it up.

They refused to refund the money they took from my account for a domain, which they charged me for without notifying me. The worst platform ever!

So glad Amir able to help me... he quickly point out where I need to look with a screenshot. Very thankful! as I am not familiar with the code, am grateful Big Rock has awesome support! Other support members also provided CSS code, however I was code challenged not able to find where to insert the code. $) My experience was great at the end and they transferred me to someone that suits my level even I don't understand HTML coding. :)

Big Rock.com is a typical Cypriot-Lithuanian shell company. Big Rock International Ltd registered in Cyprus and Big Rock UAB’s registered in Lithuania. They own nothing, they only rent equipment. And most importantly, they do not have technical support for customers, and the agreement with the Client is drawn up in such a way that the Big Rock provider does not bear any responsibility for the non-operation of VPS websites due to Big Rock’s fault. Instead, the Client is offered to have or hire IT specialists for Apache, Ubuntu, etc.My experience with Big Rock: Seven months ago, I bought a VPS KVM2 plan. After a month of WordPress work, Apachi2 server crashed. Together with Kodee AI assistant, it took 2 weeks to restore Apachi2. On October 29, 2024, Apachi2 server crashed again. For 2 months I have not been able to access the site even via FTP. I spent more than 43 hours together with Kodee AI assistant to restore access to the site, but in 2025 it is still not working. Big Rock have hidden mandatory payments, for the renewal of the domain name they asked for $ 37.75 plus tax.

Big Rock staff was very kind and solved all my problems, thank you very much!

Diana is kind, helpful and polite. She offers a great customer help

Easy to use and so realible

I signed up for the hosting plan my website but the migration process was not successful and help desk (customer support) was not helpful at all in resolving the problem or help with migration. I ended up talking to a bot and then a support person who blaming the everything else except providing a solution. This is was a waste of time. I would not recommend if you are looking for customer support when you there are issues with migrating your website.

In the last year and a half Big Rocks Customer service department has become absolutly 5 star level, the company and the team behind it are bar none in this industry. Well done to the whole team.

ok they take in charge my refund demande.