Emanuely was really caring a surely did the best he could to help, very patient and friendly! TOP

When it comes to the back end of the servers, I always have a terrible temper with them! Nothing ever seems to work. Devi at Big Rock just sent me a few images, and the instructions on how to load an existing website were made clear. So I calmed down!! Problem solved thankfully!

Terrible experience, my website was always crashing and hardly ever live! I reported this numerous times and hey presto! It came back on!This is my life and livelihood and I would never ever use Big Rock in a million years ever again. Customer service is just very bland and always full of sorry & sympathy but never get anything done! Hideous company and avoid like the plague! Luckily I have another website with one.com that are very reliable and helpful, one.com recommended ??

I have had websites for over 20 years and have used many hosts. I joined Big Rock in 2021 and recently my sites are absolutely crippled with the speed of the server. Hosting has changed my server 3 times in the last 60 days and it has not improved. My site was down for a few days, because of an error on their end, and it cost me hundreds of dollars in revenue. They did not care. I created a new Wordpress blog, with nothing on it, and the server could not load it quickly. The customer service is usually not bad if you get the right person, but there are not many of them and it can take hours for them to respond. Recently they hired a young guy whom I’ve gotten 3 times and he is useless. Seems to have zero training. I will definitely be finding a new host asap. I can’t afford to stay with them.

They have the Best Customer Support, and I am always satisfied with their representative.

Jeah is the best in the world ,my website issued is solv 1 seccond properly

the customer service very helpful, even on sunday. thank you..

One of the best hosting companies I have dealt with. They deserve five stars.

I couldn't get WordPress off my website. Fuazan immediately addressed the issue and had it gone in under 5 mins. Great customer service!!

Rensie was so lovely and helpful! Thank you!

I had a trouble with connecting domain with Mailchimp and DNS setting was all done correctly but still fail to connect. I contacted Big Rock several times and after for a while Sen spotted the issue and resolved it for me quickly. so thankful with her service and knowledge!!

Lilis very good worker. She solved my problem very fast. AND Lilis TOO BEAT?FUL <3

Marijus just helped me fix my email suspended issue by making sure it is is working perfectly by all means

We recently had an issue with our website’s CDN settings that was affecting its performance. Yvette from the Big Rock support team was incredibly helpful and patient throughout the process. She carefully listened to our concerns, thoroughly investigated the issue, and provided a clear resolution. Thanks to her expertise, our website is now running smoothly.This level of service exceeded our expectations, and we truly appreciate the professionalism and dedication shown. We highly commend Big Rock for their excellent support team, especially Yvette, who made a significant difference.

Very good and knowledgeable discussion with Aissam

Big Rock Customer Support Review:Rating: ????? (5/5)Big Rock's customer support is highly reliable and helpful. They provide 24/7 live chat, email, and phone support, ensuring you can get immediate assistance with any issue at any time. Their representatives are well-trained and provide detailed answers to your queries. If a problem isn't resolved immediately, you can track its progress through their support system.Overall, Big Rock's customer support system is very efficient and user-friendly, quickly resolving any technical issues you may face.

had an issue in connecting domain to shopify, Diego was able to help me and solve it for me immediately! problem was solved in less than 5 mins!!and I am their subscriber since 2018 and I always admire the customer support from them!

This is one of the best hosting websites that helps you 24 hours a day with a money-back guarantee.