Outstanding Service!"Quick, professional, and friendly. My issue was resolved efficiently. Highly recommend their customer support!

I needed fast guidance on transferring ownership of a domain, and Sen provided it with clarity and professionalism. Thanks Sen for the support!

great experience helpful 100%

Was great , quick and precise.

very helpful and patient staff. helped me resolve the issue all by myself.

Technician was very helpful and competent. They quickly guided me through my problem.

Maja was able to uncover a glitch in the program and give me access to create my email for my purchased domain in less than 1 minute. This allowed me to move on quickly with my set up of my business today. Wonderful customer service!!

A Cautionary TaleMy experience with Big Rock has been nothing short of a disaster, and I feel compelled to warn others about this company’s unprofessional practices.First, their email hosting service is fundamentally flawed. Big Rock claims to send clients "critical updates" via email, yet their system doesn't even work. I never received these notifications, resulting in the loss of valuable work emails—an outcome that was both frustrating and detrimental to my business.When I reached out for support, it took weeks to get a response. Their eventual conclusion? All my emails were permanently lost. No accountability, no real solutions—just a generic apology that did nothing to mitigate the damage.The final straw came when I decided to end my web hosting with them. I informed them of my decision a full week before my renewal date, yet they completely ignored it. To my shock, they charged me for an entire year of hosting that I was not using. Despite months of attempts to claim a refund, I got nowhere. After three months of back-and-forth, I finally gave up.In my opinion, Big Rock operates more like a company that preys on unsuspecting customers than one with any real commitment to principles or reputation. Their lack of professionalism, accountability, and basic customer service is appalling.If you value your time, money, and peace of mind, avoid Big Rock at all costs. There are far better hosting providers out there—ones that will respect their customers and honor their commitments.

Affordable Domain and Hosting services with the best Customer Support. Highly Recommended

Elaine was so nice, kind and professional at resolving my refund, she stayed with me for the full process until my issue was solved. She went far and beyond on her service. Thank you very much!

Arianna was very helpful, and kind.

great Experience

I contacted Big Rock about a problem I was having with a domain transfer. I expected to spend twenty or more minutes of back-and-forth and possibly give up in frustration. Instead, Kodee responded in less than a minute and after a couple of questions, solved my problem.

Really good support. I'm setting up my website and when the articles or chat bot can't help the people are amazing. Aymene went above and beyond to send me a guided video to help!

Great Support. Intermittent Service