Prompt response from customer support agent

I've been having issues with WAF at Big Rock for a plugin that I've been using. I was able to fix it with the Support Team. They've been very quick to respond to my questions. Super helpful and friendly :) Thank you!

very good and good service provider

Very quick and reliable service.

Emanuely is very helpful as his clear and simple explanations are easy to understand. He also easily understands problems and doesn't just fix the problem, he teaches you and is very kind. That's my dawg.

Very swift response and solving my issue in no time and efforts

Best and easiest web host I've ever used,

Excellent and friendly, it works GREAT!Compared to other services I have used, it is very user-friendly, has incredible rates and the operation is excellent, totally recommended.

I wanted to take a moment to express my gratitude to Lucas for his outstanding help in solving my issue. From the start, he was incredibly attentive, patient, and knowledgeable. He took the time to understand the problem thoroughly and guided me through every step to ensure I fully understood the solution. Thanks to his expertise, my issue was resolved quickly and efficiently

The customer service was very efficient; the attendant helped me even though it wasn't a specific request related to Big Rock's services. This was a very important differentiator in your service. Always have professionals like this, dedicated to solving customer needs. My renewal with Big Rock is guaranteed! :)

she is really good and fast

Wulan was really helpful in resolving my problem with DNS records. My problem was patiently heard and additional requests were also addressed.Happy with the support I received!

I spent 20 minutes looking around the platform and searching Google and YouTube but just couldn’t find the DNS editor to enter the verification code for the Google Search Console. I was close but Kodee told me exactly where to find it in 30 seconds. Save yourself some time and go to chat. Kodee will have you back on track in no time. Thank you, Kodee!

I had an excellent experience with Ian's tech support on Big Rock. Patiently walked me through setting up my new account and migrating my websites. A good experience.

If you value your time, effort, and business, DO NOT TRUST Big Rock! This company has ruined everything I worked for. I’ve been a Big Rock user for over a year, and it’s been the most troublesome and unreliable experience ever. Let me share my story so no one else suffers as I did.I bought a domain, varsityjacketmaker.com, just a month ago to start building my website. The site barely had any content — all dummy placeholders — because I was just getting started. Out of nowhere, my domain was suspended without any notice! Big Rock then had the audacity to suspend all my other working websites, teamjacketshop.com and realleatherbag.com, dragging my entire business down with it.When I contacted them, they claimed there were "abuse reports" on my domain. Abuse reports? For a brand-new domain with nothing on it? It’s ridiculous! They asked me for ID, bills, and registration numbers — information that’s irrelevant when you’re just starting out and don’t need to register a new business immediately.I did everything they asked. I even rushed to register my domain urgently and submitted the documents. Still, they continued to ignore me! After 17 hours, I got an email claiming there were reports on unrelated domains like teamjacketshop.com and varsity.varsityjacketmaker.com. Big Rock’s so-called support team stopped responding after that. My websites remain down, unindexed, and flagged as dangerous. My business is in shambles because of this incompetent and unreliable company.Their cheap hosting comes with useless, cheap customer service. Their support team doesn’t care, and they take weeks to respond while your business is destroyed. They suspend accounts without notice, provide no solutions, and treat customers like dirt.I wish I were in the US to file a strong legal case against this shady, unreliable company. Big Rock has no respect for their customers’ hard work, and all the glowing reviews you see online? They’re paid lies. Nobody tells the truth about how this company ruins businesses.I’ve now started my blog, Big RockRealReview.com, to expose the truth about Big Rock’s fraudulent practices. Imagine putting in 24 hours and years of hard work to build your business, only for Big Rock to suspend your account and delete your website without explanation.DO NOT USE Big Rock.Save yourself the heartbreak, wasted time, and money. Choose a hosting provider that actually cares about its customers and their businesses. Stay as far away from Big Rock as possible.

The staff have been amazing & incredibly helpful in a stressful situation.