Straight to the point and patient.

Professionals with truly excellent work. I have worked with many hosting providers but really so far I have only good impressions of this company. I am glad that whatever I asked was answered with clarity and honesty. Excellent partners of ours now.

The Support Team is one of the Best in the industry.You cannot go wrong with Big Rock's plans.Trust me you will get more than your Money's worth and more also peace of Mind that your back is covered.They are always available to help you when you need them which is rarity.Hope all Hosting providers follow Big Rocks Gold Service standards.

Didactic experience, efficient, clear, great communications and technical skills.

I have been using Big Rock for my website, and the experience has been absolutely fantastic. Recently, I encountered an issue with my email service, which was flagged as spam due to a configuration error on my part. Santiago from the support team stepped in and provided me with exceptional assistance.Not only was he incredibly knowledgeable, but he also guided me step-by-step to resolve the issue quickly. His patience and professionalism stood out, and he ensured everything was working perfectly before closing the case. Thanks to his help, my email system is now functioning flawlessly, and I no longer face any issues.Highly recommended!

i am new in wordpress i was stuck in a issue Nathalia understand my issue well and guided me accordingly thank you so much

agent good, nice dscount

amazing Support

Tasnim was very knowledgable and solved my problem right away. Thanks a lot.

Allan literally saved my life and my career. I would like to thank him very much and I would like to thank Big Rock for providing such a strong and helpful customer support environment.

If I could give this company a zero, I would. I started trying to set up a domain three days ago but kept getting refused because the word "bank" is in my last name. As a result, the company flagged my account. After sending three different documents to prove that "bank" is indeed my last name, it seemed to be okay. However, they flagged it again and canceled my account. Meanwhile, they charged my credit card, which ended up getting locked. I'm still waiting for several refunds to come through. It's been an extremely frustrating experience, and it’s clear that the company is unable to resolve the issue. I will move on to a company that wants to work with me.

Aissam provided outstanding assistance in resolving my issue. He was highly responsive and professional throughout the process

I've been using Big Rock for my websites, and their hosting services have exceeded my expectations. The performance is top-notch, with fast loading times and minimal downtime. What sets them apart is their customer support—always available, friendly, and incredibly efficient in resolving issues. Their user-friendly control panel and affordable pricing make them the best choice for anyone looking for reliable hosting. Highly recommended!

The experience was great because the attendant Pedro was able to verify that my website was being restored, which was a relief for me, as I was unable to see this process on my own.

I am farily new to using Big Rock and had a concern about a URL review that Big Rock was doing on my newly purchased domain. Tier 1 support basically told me to continue to wait for an undefined amount of time to get my domain usage approved. Ultimately, I worked with a Support person named Widy. She stuck with me for an extended period of time and worked in the background until she freed up my usage of the domain. Twice now, I have experienced that Big Rock empowers their Support staff to stick with you and bring your concern to complete resolution. The support staff attitude of customer resolution (instead of merely closing support tickets) is MUCH appreciated by me.

I'm a happy customer of Big Rock. The pricing is great, customer service/ tech support is quick and helpful. The service is reliable.

Fast & accurate response to support questions. Easy to use interface for domains, websites, and email.

Exceptional customer support.Really quick responses and actually helped with my issue which was very urgent