Among of many support team and technician that i had been experienced before, as a customer i had found a quite much good technician in my point of view of considering problem, polite language and straightforward to the main problem. i had just fall in trouble during work. in the hpanel suddenly i couldnot access to filemanager and phpmyadmin area it shows the error that server took so long. i stuck right there. i tried to findout what's the issue is? i did googling and chat to kodie(AI) by Big Rock there is no solution. i change the router, clear cache, restart browser, change browser and device as well so far so on i keep going with same issue. finally i went to the online chat service and i ask ai to find support team. ai suggest ARIE as my support. he asked the question for help, and request the screenshot of my hpanel problem. and done, within 15 sec. he replied that the problem is fixed you may access on your filemanager, and the amazing part is that he let me know the further issue that would probably happen, and he let me know the few step of solution too. finally after 5 minute i went to online again. i would recommend that in my case he is best, fast and to the point with out so much time waist. thanx arie and support team Big Rock. have a nice day

Jaime is a very good expert in his work, he helped me a lot

I'm dealing with them since 2020:1. Fast customer support.2. Very good & reasonable prices.3. Huge offers for first time services.4. Excellent products, easy to use, extra free features, free security for any domain name, faster hosting for WordPress,... etc.5. Trusted company, stability, & easy refund if needed.

Good Service and a Very Supportive team. Thanks, Big Rock

this person soo good

The issue was solved with one interaction and with friendly manner.

Helped me navigate moving my domain to a new server. I had zero experience and would never been able to figure it out myself

Great Service, Highly Recommend

Been using Big Rock for my agency for a few years now. Quality platform. Quality customer service. 10/10 would recommend.

my assistant was a great person

very good experience for over 3 months. hope it 's keep growing.

I had a great experience with Big Rock support staff.

You have a great user experience, you give a preview domain so I can check the work before transferring it to the actual domain which is greater!and most importantly you have great customer support,the assistant was great and helped a lot but when facing more trouble there was Azizah who helped me fix the problem that I couldn't and saved me a great amount of time <3

Michelle scores above outstanding and I have spent hours and hours on Big Rock chats.She is by far the best, most polite, knowledgeable and patient operators I have ever dealt with.It's late, I'm tired but I really hope a senior / manager reads this and knows how blessed to have her on your team.If this was xfactor for IT support she'd be going straight to thr judges houses.A pay raise, a promotion and please get Michelle to train others.My whole attitude and opinion of Big Rock has changed for the better and because if her i will be reccomending Big Rock from this day forth

good company, and hope more success

I want to express my gratitude to the Big Rock text agent Shelvi who assisted me in restoring our company’s deleted website. Their guidance was professional and clear throughout the process, even though we had not taken a backup for our emails.For anyone facing a similar situation, I strongly advise taking a backup of your emails first and then backing up your website. It’s an essential step to avoid complications during restoration.Thank you, Big Rock, for your excellent support!

I want to express my gratitude to the Big Rock text agent Shelvi who assisted me in restoring our company’s deleted website. Their guidance was professional and clear throughout the process, even though we had not taken a backup for our emails.For anyone facing a similar situation, I strongly advise taking a backup of your emails first and then backing up your website. It’s an essential step to avoid complications during restoration.Thank you, Big Rock, for your excellent support!

Just wanted to say a big thanks to your support agent who guided me step by step until we figured out the issue I was facing. Their patience and clear explanations made everything so much easier. Really appreciate the help!