Kodee was responsive and provided clear and concise information quickly. Always a pleasure dealing with Big Rock!

I don't get the 4.7 star rating. Must be bots. Signed up to move from IONOS because of their pricing and what a nightmare. They advertise a "Free Migration"? I could not get it to work and their online "tech support" also could not get it to work. So they told me to do it manually. OK I have a simple 60 MB site, I also have a CS degree and have used Filezilla hundreds of time. Could not connect to their servers and the online "tech support" could also not get it to work. 15-20 hours of my time wasted. Asked for a refund and they keep some of my money. Tried to get that resolved and got nothing but static and excuses. DON'T WASTE YOUR TIME! They're in Eastern Europe so beware of that too.--------------------------You can see below their mealy mouthed response. YES they did give me some of my money back but not all. The rest is just eastern European corporate lip wiggling. Saying you care about service is not caring about service. Hey Big Rock, why don't you check your records. Then take the amount I paid and deduct what I got refunded. I bet you get a surprise. Enjoy the money. lol

Best support ever, like for real ?? Thanks to Brisa from Big Rock team. ????????????

Very easy to design and work. If you are on trubel Service take care of you.

Big Rock want their clients to succeed. They make that possible through Products that Work for the Market, Prices that are Realistic, Support that is always quick and relevant and an overall ethic that seeks to help everyone win = dussn't get much better than that !!

Eric was great with my tech support needs. Quick to respond, friendly (I know it's over a chat but you can..lol). Overall my Big Rock experience has been very empowering. I left the website company I was working with looking for something more flexible and more own my timeline. Big Rock so far is perfect and is meeting all my needs.

Faniel quickly read over my complaint and fully understood the issue at hand. He quickly resolved my issue for me which allowed me to continue with my business swiftly.

I was having trouble with the payment and kodee was very understanding and helpful. Tomorrow I have to cancel the bill. Thank you for your service. You're very kind kodee.anavea.online

it was good experience for me.the helper was so kind.i like it

I had an issue with a duplicated charge. They were very prompt to response to me and solve the problem.

Clear instructions and immediate response

The best customer support hands down. Have been using Big Rock for my web design agency years now and have nothing but great things to say!

Payment processing kept flagging my legit Chase debit card as fraud. The stupid AI assistant (which I was tricked into thinking was human) told me I could pay via bank transfer. After spamming "person" to the AI and waiting 30-40 minutes, I finally got connected with some lady who barely spoke English and told me that I could not, in fact, pay with bank transfer. I asked for phone support; apparently they don't offer it. In summary, customer support here is nonexistent; take that into account when considering buying from them.Just saw the response. For those reading please know that this is not true. I paid with a Chase Debit card and had well over the required amount on the card. Chase Bank is a major bank and I called them multiple times. They said they had never declined any transaction and that they did not see a transaction occur. A couple of hours later I bought a Groupon with the same card and had no issue. It's not the bank or the card; it's Big Rock.

I appreciated being able to connect with someone via live chat outside of standard business hours (9-5). Winny was able to quickly forward my concern to the appropriate department and identify a solution to my problem. Since the process takes 72 hours, I’m not sure of the final outcome but I’m satisfied thus far.

I have been using hosting for more than 5 years, I really like it, support helps and responds quickly. Previously, they could help and install what you could not do, but now it is not so, but still they help very well.

Excellent And everything very perfect always always updated also perfectly