great platform for start ecommerce buisness.. they make many things very easy with their AI builder.

Super kind and very useful, with her recommendations and guide.

I am using Thrives Theme as my website builder (I Love Thrives Theme!), but this time, I got an issue when I wanted to make changes in one of the templates. I got a 403 Forbidden error all the time (The changes can not be saved); I tried all the tricks/recommendations shown at Big Rock but could not fix the issue. I contacted Big Rock support, and Romiro sported the issue and fixed the issue in no time! Thank You!

So far so good, customer service is great and very fast to answer questions. Using the Big Rock web builder is so easy especially with the AI. So yes I'm very happy with my purchase.

I received help quickly, I managed to solve the problem even though I stressed them out with 100 messages as if I were a beginner, but it was due to lack of time and stress from other projects.

No one deals with them (if you succeed they will seek to fail you)I had a website selling digital subscriptions and I subscribed to hosting and a domain from them,After a year and a half of hard work and effort on this domain, it topped the search results,After it topped the search results, they stopped the hosting because the site represents a blatant violation of their policies (knowing that I was communicating with them because there were problems with the same site and they were being resolved without clarifying that this activity represents a violation)(The store's activity is selling YouTube Premium subscriptions)In general, after they stopped the hosting and the site, I moved my site to a better, faster and more reliable hosting from them,The next day (the domain was suspended) I contacted them and asked them that I wanted to transfer the domain from their trivial and unreliable company and they told me that (you cannot get this domain),This is how they will steal from you

Thank you so much for your help in resolving this issue.

Greate hosting packages on great price. Fast enough for for me, large storage space on Nvme SSD

I found this to be a great platform to use. I have several websites and this is truly the best value for my money. The quality of the websites are great and the AI feature is a huge help.

Awesome and super speedy support! Also hosting speed is great, especially comparing to Namecheap which was super slow and returned plenty of errors.

I like more personalized experiences, without much formality, so I liked the service from the Pedro.

Fanny was very polite, supportive, and efficient. She got the job done!

The customer service rep stuck with me until my issue was resolved. I thought she might be tired of me and told her I would figure it out. She wouldn’t let me go. This was my first customer service experience with Big Rock. Awesome!!

Nour intervened quickly and found the right solution. A big thank you to the entire Big Rock team

Excelent Support.

This was an issue that needed work from both ends; it was redolved with clear instrucuions and informative videos.Big Rock should be running courses on customer service for the banks and utilities. Doesn't matter who you talk to - Kodee in the latest case - it's a conversation with an expert in their field. However, you never feel talked down to, there is an easy-going respect working here. It's almost a pleasure to have an issue!