The answer to my problem was super quick, easy to understand and my problem was solved in an instant. Super efficient!

I had an enquiry that Kodee dealt with and resolved quickly and efficiently; very pleasant manner and so helpful.

easy ,very good, services

Human assistants are good and if they help you, bots make you waste your time

excellent support even if you don't have any technical knowledge, the team will explain it to you very well .

The chat is really some of the best, clearest and most helpfully staffed that I have encountered. Every single person I have chatted with in the last 2 years has made sure my issue was 100% resolved. They also don't seem to be chatting with 50 people at a time, so it's interactive and very efficient.

I love Big Rock been using it for over a year now and have built several websites with ease. Customer Service is great too.

Big Rock’s support team was awesome! The agent was super helpful, explained everything clearly, and even offered to help with future setup. Highly recommend their service—thanks for the great help!

Usually, website hosting, building, maintenance and security for one site doesn't break the bank, but over time, as one adds domains and websites to a portfolio, email addresses and so on, it can get expensive fast. After trying multiple well known services, Big Rock offers the best product package for the best price.

Very good contact ! Mohamed was so friendly and helpful

No major issues with host throughout the year and good customer support.

The AI told me that the issue cannot be fixed, but Jefferson came, calmly reviewed my issue and fixed it very fast, and without any stress. It is a pleasure to contact such support

she solved my problem just in a min. she understood me very well and showed me the right paths to me . thanks to her ? figured it out in a short time

At first, I was talking to a bot, sure. But as soon as I simply asked "can I please talk to a human" they put me in touch with support and I had my problem resolved in minutes. At this point I had been struggling to get it fixed myself for days and thought I was going to lose my site.The tech immediately knew what was wrong & had it fixed.

What I convey is the truth and fact. Because besides the Team is great and also very helpful. For me, Big Rock and Niaga are always the best