After reading the article “FTC Takes Action Against GoDaddy for Alleged Lax Data Security for Its Website Hosting Services” I want to tell people that my husband's website was deleted by GoDaddy too in the year 2023. We found my husband's website (a magic business website) was empty in early 2024 because a client told us the web site was empty. No wonder, my husband didn’t have normal amount of people to contact him for magic performances. Then, we contacted GoDaddy, and they said it was because we requested to remove a so called “software update” charge $239 that we thought we didn't need because we were told by a customer service the software charge was for the website development and updating purpose. And since the development was over, why do we still need to keep paying for the software usage? In reality, GoDdady wants to get more money from their customers and has applied lots of hidden fees and charges, such as software usage fees. The website was done just less than two years, GoDaddy deleted it, without warning (email, calling) us to tell us we are going to deletion your website. And they thought by deleting, they can give us a punch, and we have to rely on them to redevelop a new website again. What an evil business! Furthermore, the GoDaddy manager said they don't have any backup to recover it because it's been deleted for more than 3 months, and they ONLY KEEP DATA FOR 3 MONTH! What an irresponsible, stingy company. GoDaddy's behavior makes us appalled! THIS IS A TYPICAL MONEY DRIVEN BUSINESS and IGNORE CUSTOMERS RIGHTS.We want GoDadday to pay business loss and the new website development cost. Because of the GoDaddy, we had so much stressful, angry and disappointed time.

Nick was very helpful and professional and patient.

I spoke with Eric. He was very knowledgeable, helpful, patient, and kind!

GoDaddy steals from customers via "theft by service." Every time you call into GD you will be upsold, it is commonplace. They won't solve the issue you called about but they will upsell you at every chance. "oh it's bc you need this services or that service...so after a while you agree to the additional services, in this case its their "Marketing Services" at $120/mo. However, when it comes time to perform the tasks they have been assigned they quote you 48hours turnaround time, but it takes 2 weeks before they perform any of these. Better yet when you call back in to ask for a credit or refund they drag you through hours (currently spent 1h 12m on before a first contact answered, then I got passed around to two departments and placed on additional hold for 33m more, before getting an excuse to try and get me to accept a callback...FYI, NEVER do this, I'm on my 4th phone call to get a manager to call me back, 7 days and still not call back. GoDaddy management will LIE and do not ever call you back. EVER! They just hope you will go away so they can bill you again next month for services they have not performed. Currently, my company is filing complaints with the Comptroller's office for "theft by services" due to this issue happening multiple times over the years. We finally had enough and will take a stand against this deceptive practice. This isn't the first time GD has done this to us so we are now pressing the issue. If you can go ANYWHERE else, or hire a local person to build your site and not hire one of GoDaddy's Phillipeans-based "marketing experts" it is HIGHLY recommended you do it.

I had a great experience, The representative Sebastian was fantastic and very patient explaining everything to me.

My call to GoDaddy was answered quickly, the agent (Edward) was responsive and helpful.

The tech support agent Rustan was incredibly helpful in solving the issues with my email syncing on my iPhone and Mac. He solved my problem quickly and everything works as it should. Thanks Rustan!

Your points of contact were very easy and the techs did an awesome job to walk me through all of the issues I had.

Daniel gave me outstanding personal service. He was very knowledgeable, patient, polite, and personable. I felt like I had a friend supporting me with my domain needs.

Very helpful, patient and courteous

GODADDY REP WAS EXTREMELY HELPFUL...ANSWERED ALL MY QUESTIONS THANK YOU

I am not very technically inclined and the rep was very patient

I was assisted today by Jhessmar, he was really friendly and helpful

The website builder is terrible and the customer service just runs you around in circles. They don't even know how to help you! Don't buy their website builder!

The customer service rep was technically very well prepared, polite, patient, thorough, and solved my problem cheerily!

Exceptional service from GoDaddy! Their support team went above and beyond to resolve my issue quickly and professionally. The representative was knowledgeable, efficient, and provided more assistance than I expected. Highly recommend their customer service!

Excellent service!

Great customer service. Jean especially was knowledgeable and understanding of my needs and was able to take care of my issues in a timely manner.

Mariana was extremely helpful,knowledgeable and courteous.Thanks to her she was able to clarify and resolve my problem with ease.