Hernando was a fantastic experience over the phone. His methodology should be a template for godaddy customer service

Great customer service. Easy to reach by phone.

The fact that I could talk to a "human" and not just a chatbot. My problem wasn't really solved, but the person I talked to was friendly, kind and offered suggestions to solve my problem.

Understood my question and helped me with the answer

I put up a new website and needed hosting which was on a temporary 1 year basic plan. On a call they sorted out a longer 3 year plan but didn't associate the plan with the website which had been on a temporary shorter (one year) plan. At the end of the one year they told me to renew or lose the website and I then found out that they had not put the website on the 3 year plan meaning I had 2 plan and the more expensive (£400) one was not being used, I had literally paid for air which is not what I was told. I was then tole I needed to renew the initial plan or lose the website and they would contact about refunding the amount. The overseas CS who I spoke to today denied this and insisted theres no refund after 30 days, even though it was their mistake and they billed me for two plans on one website, meaning one has not been used or touched. This is a shame as with my previous website things had been quite straight forward. The money is much less important than the principal unfortunately. I have two ventures reliant on the websites and now that I'm trapped in the ecosystem they seem to do what they like. I know if they called me from the UK team it would be sorted but they seem unwilling to do so unfortunately.Edit: 27/03 2025 as you can see below they stated they would reach out but have not!

Customer Service was professional and courteous, which was an absolute pleasure!

We ordered supplies through the company with overnight shipping. Could not find the product at our facility next day. Called and received tracking number. Realized supplies were shipped to another location (our fault, not the company). We received a call later in the day to check and see if we found our supplies. I have never had a company follow up with us to that extent before. GREAT customer service.

They have the worst customer service ever!!!! Theyu send me overseas to someone who has no idea what a real estate website should do. They drive me in circles for 10 days until I have a fit and then they send me to America after asking 500 times. UGH!!!!!!! five minute fix if you can get to the right person. EVERY TIME THEY DRIVE ME IN CIRCLES BEFORE THEY SEND ME TO SOMEONE WHO CAN HELP!!!! AWFUL CUSTOMER SERVICE!!!!!! AWFUL IN CASE I WAS NOT CLEAR!!!!

GoDaddy is terrible for providing service in SEO, Website, Hosting , etc.!Evey time i have an issue, no one resolve anything, they just pass us to another team member!! I am on the phone for hours without any result!!!STAY AWAY FROM THEM...

Very helpful and understanding of my limited ability

Very helpful and understanding of my limited ability

When I finally reached a live agent via phone support, she was knowledgeable and helpful - meaning, willing to listen to the actual problem and not send me through ridiculous troubleshooting steps (I've been an IT support tech for 40 years).This week has informed me that GoDaddy has shifted the bulk of its support overseas. I am fine working with people in the Philippines, but they are in need of training in technical issues and in "listening" or "reading" skills. Very frustrating and wasted hours repeating sentences as many as 6 times via text. The experience on text support was so bad I was trying to figure out how best to get my clients off of GoDaddy (after 20 years of excellent support).GoDaddy - pay attention. This needs correcting or you will be losing significant business from your existing customers.

Listening and guidance, helping to resolve the issue.

Godaddy is the only site I use for domain names. Their customer service is very helpful, they take their time listen and help. Please continue with this has it helps us customers to build our trust.

Easy, helpful, professional. It's what I needed to get my website updated.

Vince (my Rep) was fantastic. He was very kind and knowledgable.

I can't say enough great things about Barry at GoDaddy—he was absolutely AMAZING! Hands down the best customer service I’ve ever had. He was incredibly knowledgeable and patient, taking the time to walk me through everything step by step. He even helped me secure a new domain name to keep my customers pointed to my main site, which I had already been considering—he just confirmed it was the right move! On top of that, he assisted me in updating some of my website products, making the whole process smooth and stress-free. I’m beyond happy with the support I received. Barry, you’re the best!

Always very helpful service! Kyle was awesome! Thank you, Melissa Galloway