Update on 17 March:During the call with Tom, he acknowledged the issues and proceeded with the full refund for me. Thanks, Tom! But there is still no answer to why the business is operating that way. I feel bad for the employees but I don't change my recommendation! -----GoDaddy’s business practices are deceptive, and I strongly advise against using their services. Here’s what happened to me:They pressured me into purchasing a yearly plan under false pretences. On January 17, 2025, I wanted to build an official website for my domain X.com. Support assured me my draft site (X5.godaddysites.com) would automatically merge into my main domain within 24 hours. They also explicitly promised a 30-day full refund before processing the charge on my behalf (CA$188.03). (X=my domain name)They double-charged me for the same service. Despite the assurance that my draft site would merge, I was billed again on January 24, 2025 (CA$161.15) for a separate renewal on X5.godaddysites.com. This was never authorized.They changed their refund policy after my purchase and refused to honour their agent’s commitment. When I requested a refund on February 5, they claimed the refund window was only 7 days, even though their policy was only updated on January 25—after my purchase. They are now applying this retroactively, disregarding the 30-day guarantee they gave me when pressuring the sale.They keep stalling and making excuses. I followed up multiple times (February 5, February 24, and today 12 March), and every time, they either repeated the false 7-day refund policy then after a full explanation they asked me to wait again. No one takes responsibility, and they refuse to check previous conversations where their agent committed.Up to today, my website has never been updated, the service got cancelled on 5 Feb after my complaint, and no refund has been made. This company operates on bait-and-switch tactics, pressures customers into purchases, and retroactively changes policies to deny refunds. If you value transparency and customer trust, stay away from GoDaddy.——Hi Tom!—- I bought 4 services with you guys, domain, email, website and marketing. This is the matter of broken trust and violate service. Until now my website hasn’t been never updated. The service has terminated on 5Feb when I complained. And no one be able to answer all the points I raised. Regardless my detailed information and proof. Just now, I’ve received this auto response from your team “ Hello,Thank you for submitting this request, after reviewing the information you provided, we are unable to approve this out of policy refund request. Please review our Legal Agreements found at the bottom of our website.Thanks”—- And this was my responseHi,Can you explain why? 1. Did you check what you staff committed me on the chat log of 17 Jan?2. Why you double charge me twice?3. Why did you terminate the service on 5feb after I complaint and submitted a refund request and now you didn’t refund my money?Response me point by point on my request, checked your message log!Don’t be a scam!Thanks!

Go Daddy was great to work with in the purchase of my new Domain. I already was a customer but needed to purchase a new domain as I changed the name of my business. They were great and gave me helpful options and very understanding.

Jessica from Go Daddy is a rockstar! And trust me I do not leave reviews often if ever.

Highly impressed with the customer service individual's excellent professional knowledge and care in resolving my issue that I encountered.

Every time I have to call into GoDaddy to add a product they are always so amazing to work with!!!

Go daddy has been a great tool for my real estate business!

I have always been a huge GoDaddy supporter. I have been with them for a long long time. And I’m still not sure if it’s a GoDaddy problem or a Microsoft problem but I run a business and it is hampered my ability to use my email on my phone. I would like for GoDaddy to be more aggressive in resolving a problem with Microsoft instead of 10+ days. All in all, I am still a GoDaddy supporter and would recommend them to anyone.

Once you get someone on the phone, great customer service. Not a fan of the automated response.

Super helpful, patient and friendly. Thanks so much for solving the problem, wish all reps were like Katerine V!

I was helped in understanding in layman terms what was a domain and how it interacted with a website or CMR.

GoDaddy stands out for its reliable customer support, offering real human assistance. Many tech companies rely solely on chatbots or endless email chains, but GoDaddy provides live phone support with people who actually help solve issues. I always receive great guidance without frustration.

customer service made GoDaddy number one, even though I have small business but any time I call get good service

Quick response, professional approach to answering questions. My agent, Umar was very patient and made it easy for me to follow with him in getting the answers I needed.

When I spoke to the GoDaddy guide he answered all of my questions and explained everything in a way that I could understand even though my questions weren't necessarily related to GoDaddy. Excellent service!

Robert was amazing! Super knowledgeable, supportive and went way beyond the call of duty to resolve my issue and give me an array of options to move forward.Thanks!

I am grateful for the support, and the fact that it is a real person always who answers the call.

I am starting a new business and am clueless about websites and emails. When I called to set up my email, the agent was incredibly helpful and patient and helped me until everything was exactly how it needed to be! And trust me when I say, I was not helping much! Thanks again!

GoDaddy customer service is always high quality

The service ce we received was beyond excellent.

Very Helpful Representative. Went above and beyond Thank You.