I've been a GoDaddy customer since 2008 and have used their services for over 15 years. Over time, I’ve noticed significant changes in their pricing structure, customer support, and overall service experience.Pros? Their web hosting and domain registration services remain reliable.? Initial pricing promotions make their services seem cost-effective.Cons?? Pricing Increases & Hidden Costs – The initial promotional pricing is attractive, but renewals come with steep price increases. Web hosting fees have significantly risen, and essential features (such as a professional email and SSL security) are now charged separately, whereas they used to be included.?? Limited Built-In Features – The standard marketing package bundled with web hosting only allows 100 email recipients per campaign, requiring an expensive upgrade for larger lists.?? Tech Support & Upselling – Customer support has shifted from hands-on troubleshooting to standard scripted responses. Solutions often involve purchasing additional products rather than resolving the issue. Advanced technical support is slow and primarily provides generic guidance via text rather than interactive problem-solving.?? Product Compartmentalization – My Digital Marketing package was placed in a separate workspace from my primary hosting, domain, and email, creating unnecessary complications. I was advised to redo my entire email campaign from scratch due to this system issue, which I declined.Final ThoughtsGoDaddy has shifted towards a pay-for-every-feature model, making it less cost-effective than it used to be. If you’re considering GoDaddy, be aware of renewal pricing and double-check that all essential features (like email, SSL, and marketing tools) are included in your plan.I ultimately requested and received a refund for an unnecessary email upgrade that was recommended for my campaign. I appreciate that option, but I’ll be reevaluating my long-term use of GoDaddy's services based on these experiences.

I’ve been a member for a few years and I recently closed my business. I requested a refund of the $44 for the domain and I was denied because it was past the days of the refund policy. I specified I no longer have a business and it’s insane to me how this company will just steal your money when you’re not even using the service. I did not reach out during the timeframe because I was in the process of closing and that’s hard enough as it is, losing a business. I will never recommend them not come back to them.

SOMEONE HACKED MY BANK CARD(AT LEAST TRIED TO) TO PAY FOR A BILL PAY DOMAIN THROUGH THE GO DADDY SITE SO BE CAREFUL PEOPLE. THANK GOD MY BANK SAID NOPE AND SENT ME A FRAUD ALERT.

Gil helped me with an email issue that I had been dealing with the past three days. Microsoft created the issue. Gil figured it out. All is good. Thank you, again, Gil.

Manjulaa was extremely helpful in resolving my issue … and was very patient in walking me through the steps I needed to take. She also made her email available to me so I can follow up tomorrow. I really appreciate her help and strongly recommend her and GoDaddy!

I called for tech support and spoke to an actual person, who spoke clearly and explained my issue in understandable terms. The ‘GoDaddy guide’ provided recommendations for my business domain. I felt reassurance and peace of mind after the call. My issue was resolved.

I wrongly purchased an item on GoDaddy, when I called he was able to tell me exactly what product I should have purchased and also did the refund! :)

Conner, the representative that assisted me, was very helpful with restoring my domain name and setting up my website. He was patient, professional, and gave detailed information and instructions.

He made my day, by being so kind and helpfull!

I accidentally spelled my business name wrong and so I had to call customer service to get that spelled correctly, and the representative that I spoke to was so patient and kind! She gave me great advice and really helped me feel more at peace about starting my new business!

The rep was extremely helpful. He went above and beyond to help me resolve my issues with my account. He gets 10 gold stars.

Godaddy has great customer service.

The representative was extremely nice and understanding. he explained other subscribers were having the same issue, thus he had much knowledge and walked me thru and the problem and it was resolved. Kind voice and very nice. Excellent Customer Service. I have built 2 major corporations and always explained to my employees, CUSTOMER SERVICE. Kindness. Not to be construed to take verbal abuse from them. But help them. :)

Brian was great to work with in getting my renewal completed.

I received an email for GoDaddy renewal and it gave an unusually high price. I went online and saw that my domain will soon be due, but the costs seemed much less. I called GoDaddy and my instinct was correct. It was a false billing - not from GoDaddy - and was much more than the cost will be.

Alvaro understood exactly what I needed help with and was determined to resolve my problem and he did.Thank you Alvaro.

I worked with Michael who helped answer my questions and resolve my issues. To make it even more satisfactory, he saved me money.