You always up!!!

The customer service people were prompt and gave me clear, accurate information. I had tried earlier to talk through the Chat function, but only tutorials were available - no Chat, even though it was advertised as being active.

Big Rock is a scam service, they receive your money, cancel your hosting plan without any refund as they run ads. They will tell you they already transfer fund to 3rd party and you must wait for them. So they have no responsibility to recover your hosting plan anymore, also your fund is not at their wallet anymore. There is no deadline to receive info from their 3rd party. So you will lose your money forever. This is actually a scam service.

Ets. So great

Carla, the rep who attended me after a short initial "chat" with a bot, was very knowledgable, efficient, friendly. What I thought might be a bigger issue was solved at the first try within minutes.Simply perfect, nothing to improve!

I had a problem, I went to the supports and after the AI, Devina came, and my problem was fixed in less than 10 mins. Literally. Constructive help and fast response

The tech assistant was both polite and very helpful, I was communicating with the assistant within 60 seconds regarding the fault and found the whole experience to be easy and stress free. she is a credit to the team.

Well, I think basically: Big Rock met my requirements...

highly recommended for domain, hosting service provider. just chat and live agent do most of troubleshooting at own... wow

Pingky was great to work with number one support assistant and so far Big Rock is a great domain and hosting company very easy to use and a very affordable price

My site went down. I contacted Big Rock and Diego got me back up and running in a matter of minutes. Thank you!

they were perfect because they give me a fast and full answer

Aymene on customer service was very helpful. Very easy-to-use website builder

I've been a customer of Big Rock for almost 4 years. Currently, I have a business plan with 6 websites hosted there. The support team replies very quickly most of the time (under 15 minutes), and they are always kind and helpful. Despite that, some support members go the extra mile to try to help you, while others just do their job. When they can't assist you anymore, they mention that they only provide hosting support. I'd love it if they could have some Dev specialists to guide you better or at least give you some tips.Recently, I had an issue with one of my sites where the Transbank WooCommerce Plugin Webpay Plus was unable to communicate with the payment gateway. Initially, they thought Cloudflare was interfering. I pointed DNS to Big Rock, but the issue persisted. Then they said it was a development issue and was beyond their support scope. I insisted and managed to clone the website on my friend's hosting, a very basic and humble hosting, where the payment was working fine. I proved to Big Rock that it's not a resource problem. My plan at Big Rock is probably 10 times more powerful than my friend's hosting. The plugin was okay. I contacted Transbank support, and everything was okay on their end. After making many changes (enabling, disabling plugins, cleaning cache, etc.), the issue persisted.I want to thank Marwa from Big Rock support who was with me until the end, helping me to solve this. Finally, I decided to move my server to a new data center location (from Singapore to the USA), and that change fixed the issue. I put the website behind Cloudflare, and everything is working fine so far.

Agnes, provided excellent help. I could not figure out how to switch over from the Website Builder to a Wordpress site using an existing domain controlled by Cloudflare.com. I could not find any information within the Big Rock.com website documentation on how to resolve this. Agnes, helped me to resolve this issue and was transparent about the time and challenge. She explained that I needed to remove my Original CName Records that were pointing to the Website Builder and add two new "A" Records that pointed directly to the IP address. She also informed by that this could take anywhere from 4-48 hours to propagate (resolve across the world). I like this type of honesty. Personally, I'd rather support tell me that the issue will resolve itself over a longer period of time with a good explanation as to why; rather than telling me it will be short. Because if it isn't short I will inherently respond negatively. So thank you Agnes for your assistance, honesty, and the website that helps me to track the process. (DNS Checker).

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