They lost my website. I went through the migration process from domain.com to Hostgator, and confirmed with domain.com that they sent my files and no longer had them.But I couldn't edit my website because Hostgator did not give me an "Edit website" button. When I asked them to allow me to edit, they put me through all kinds of hoops to do multiple variations of setup (their "help" consists of pasting online help articles into the chat box). Then they repeatedly told me the settings were correct and I would be able to edit the site in 24 hours. Repeatedly. Finally, a month into it, someone said, "We don't have your files. That's why you can't edit them." Nobody bothered to look to see if the migration succeeded, or check to see if the files were there, because some glitch told them I never requested a migration. They insisted I never requested a migration because their records didn't show one, and that settled that.Domain.com sent me links to ICANN and other sites that verified everything was in the hands of Hostgator. Hostgator STILL insisted that I never migrated the site because my migration wasn't in their records. It happened in actual fact, but they had no record so it "didn't" happen, even though official records indicate the files transferred and they are hosting the migrated website. So, they had the files somewhere but then they lost them, so they claim to have never received them, even though the official tracking sites indicate they are responsible for those file and are supposed to be in possession of them.There is a path between the service that sends the files and the service that receives them. Something in that path shows what happened when my migration request caused Hostgator to communicate to domain.com that the files should be transferred, because domain.com and official records show including they were. Hostgator's system's failure to record a migration they successfully submitted to domain.com should be traceable. When I worked in IT, this kind of situation would raise alarms. It would be escalated and people would be interested in identifying the source of the problem so they could ensure it never happened again. It would also be a concern that losing someone's website would call the integrity of the business into question. These guys aren't at all concerned.Identifying the problem could have possibly led them to my website files, but nobody bothered to try, or possessed the problem solving skills to think to try. Not their problem.So now I have to rebuild my site from scratch because the original files were generated in a software I no longer have.Mistakes happen, but nobody there seems equipped to study a situation and determine the cause of a problem. They just shoot out canned "solutions" and screen printed instructions from their online help without looking into the actual file and employing actual problem solving skills. It also appeared to me that can't seem to fully focus on the problem at hand, which means they're either texting or handling other problems in addition to mine when they respond to me, giving scattered and unhelpful service, like throwing random suggestions in hopes that something will stick, and forgetting the conversation midway through it because their attention is divided. I had to keep on telling them to "scroll up" to refresh their memory on why I was there and what my problem is. If they can't focus on the problem, they can't solve it. Which they didn't. They took so long to not resolve the lost website issue that I lost my window to cancel and get a refund. In addition, their website editing interface is so NON-intuitive that you need a four-hour class, constant referral to online help, and frequent questions to the chat agent for everything. I experienced this with my other website (I have two). I even had to ask the agent how to close the chat window because they don't use standard industry designs like an X in the upper right hand corner. Try inserting an image without help, I dare you. They designed the editing software on drugs.Check thisandsuch.com. Note that the site doesn't display properly on a phone. Perhaps you can address that issue as well. I sent an email to Hostgator with a link to this review.

As a hosting company amongst their other products and services, I have found Hostgator to be very helpful. They always answered my queries 24/7. My only regret is that my hosting plan eventually outgrew and because my emails are host by another company, I chose to unify everything under one hosting plan - I had to leave Hostgator. But, for someone just setting out, I highly recommend.Plenty of resources, help topics or if do get really stuck, the chat and email service with Customer Services is available.Thanks Hostgator. I have enjoyed my time here. Sorry I had to leave.

It was already late on Friday, nearly midnight, when I discovered an issue on my webpage. I decided to reach out to Hostgator support and was pleasantly surprised to receive a response from them within just 20 minutes. Considering it was late at night and almost the weekend, I had expected to wait until possibly the next morning, if I was lucky. Their promptness exceeded my expectations!I must express my admiration for the exceptional and prompt customer service provided by Hostgator. It is truly remarkable.

crooks after a week my web page disappeared I paid in advance for years got ripped off stay away from these crooks

Initially when I signed up with Hostgator and completed the application process, I realized I made a mistake indicating an email that I no longer use. I tried correcting the email address myself but couldn’t I searched online and otherwise for a customer service contact number but that was impossible too. I started a chat with them. I completed everything I was asked to do I had to upload a picture ID and send in a copy of a bill showing my home address all of which I completed 2 weeks ago and no one sent me any emails or contacted me at all regarding a resolution. My work was in limbo waiting for what exactly? No one cares at Hostgator customer service is zero.when they show you up front that they’re not an honest company, don’t waste your time and money. I resolved the situation myself and have sensed moved on!

The support team is very fast, services at high quality. (Cloud Hosting)

Good price, good serviece, quick response

I highly recommend Hostgator as an exceptional hosting provider. Their services have consistently exceeded my expectations, and I am extremely satisfied with the level of performance and reliability they offer. The user-friendly control panel and intuitive interface make managing my website a breeze. The customer support team at Hostgator is truly outstanding; they are always available to assist me promptly and professionally, resolving any issues I encounter. Moreover, the competitive pricing plans they offer make Hostgator an excellent choice for individuals and businesses alike. With Hostgator, I have experienced seamless uptime and blazing-fast website loading speeds, ensuring an excellent user experience for my visitors. I am genuinely impressed by Hostgator's commitment to delivering top-notch hosting solutions, and I'm delighted to be a happy and loyal customer.

Thank you so much for your help, it was fast and helpful.Thank you.

This has been one of my favorite hosting exeperiences. Over the last 10 years I have used about every hosting platform there is. I usually have very unique server needs and as such need a higher quality type of hosting. Hostgator provides everything I need and any time I have had a question or issue they have been on top of it right away. I have yet to have any sort of negative experience. The only thing I will note is the email system Titan email has had a lot of issues for me. This may be specific to me but I also have one other admin that runs into email deliver issues. (This however is always solved by clearing the cache inside of Titan). That is literally the only issue I have noticed and it's only a tiny minor thing. Hostgator is also investigating it and has been very helpful in trying to discover the cause of it. There is literally no complaint that could be made about this company in my eyes. Thank you for the incredible support and awesome server plans!

Signed up for a four-year deal and was a very costly mistake. The hosting solution is not up to what the marketing claimed it to be, and I've had to move elsewhere, with three and a half years to go! Can't seem to get any kind of refund.

Excellent service! No question is "dumb" to them. They answer their chat quickly and take the time to help you. They are also very friendly which makes it even better! Kasparas, my Support Agent, was the last person to help me and his insight to a problem (that was my fault) was spot on.

I'm thrilled with the outstanding service I received. Thank you for going above and beyond to assist me.

Available 24/7 and the agents are really helpful

I do speak English, but I´m taking grom Brazil.. Wasn´t that to all questions in Portuguese?The experience was great!! :)