Big Rock is always helpful whenever I needed help for my website.

great information thanks

Its really great and fast response and solution on our query

Very co-operative and Quick support by member! Thanks to Rizka!

Overall maintainance and helping

The gui interface is very clean very intuitive. VPS are stable, great product for side project for dev or testing some new open source app.

Listened to my issues calmly and have handle it with full patience.Even after the issue was not from the current account.Nathalia is a good example for Big Rock best support service Thanks Nathalia

I had a big problem with the script I bought for my business with a website. I had no idea what was causing it. I gave very little information to the technical support people at the Big Rock, and they quickly got to the root of the problem, and they solved it. They are very professionals. I recommend them 1000%

kodee, was very knowledgeable, patient and helpful when dealing a hosting WP problem. Would recommend above all other website providers

Payed and switched to the monthly website plan instead of the current yearly, and it apparently had technical glitches, so the site was suspended for a period of time. When I found out I contacted support 5 times, with the same issue, and they still haven't found a solution.Mind you they don't give refund, nor do they extend an extra month, due to their own technical glitch.They haven't responded to emails either.I'm going back to godaddy, where the service was fantastic, and you dont have to contact the help team 5 times!Absolutely unprofessional!

I can’t thank Manuel enough for his exceptional help! After struggling with the issue for three days, he provided clear and efficient instructions that resolved everything in no time. His customer service is top-notch. Highly recommend!

Very helpful and fast.

Nice service

Big Rock has technical help on Saturday. That's necessary help. I was trying to get access to my email so that I could set up two-factor authentication so that the DKIM records cannot get changed, but to set that up I had to have access to my email for a code that was emailed. Help on a weekend is sometimes hard to get. So that's nice I could get help. However, recovery of my email (which had incorrect DKIM records) may take up to 24 hours, so that's the down side. I guess it can't be helped.

It's great dealing with real people in customer care instead of AI

Maria is an absolute gem! ?? She was super kind, patient, and incredibly helpful with my Big Rock issue. Not only did she solve my problem quickly, but she also made the whole experience so pleasant with her friendly approach. If all support agents were like Maria, the world would be a much happier place! ??? Thank you, Maria! ??

honestly wouldn't even give a star if I didnt have to... 5 hours of setup and followed every one of their modpack install wikis and not one of them worked. Used their Kodee chat bot and it was useless. Asked to speak to customer service, the bot informed me someone would reach out and now has stopped answering any questions. I am now just stuck waiting after their horrendous service cost me 5 hours of time and too much money. Once I finally get through to an actual person (I hope at least) he says hello introduces himself then ignores all of my messages.

Carla was very helpful and informative and eager to help decide if I want to sign up o r not I recently tried others and canceled their because of lack of customer service.