I was going to join them but seeing all the complaints about them froth the month of jan 2025 dose not look like a good choice with bot customer service not for me and I know how hard it to get good custom service with web hosting.

Many thanks!I recently transferred my website, rabanizz.com, to Big Rock from my previous provider because i was facing speed issues and many more, someone suggested, move everything to Big Rock to have everything in one place, so I decided to do it myself.As someone with little to no technical knowledge about website migration, I was completely stuck. The process felt overwhelming until I connected with Kestutis through Big Rock’s live chat support.From start to finish, Kestutis provided exceptional guidance at every step. He was not only knowledgeable but also incredibly patient, walking me through the entire process and ensuring everything was done perfectly. His expertise and support turned what seemed like a stressful situation into a seamless experience.Thanks to his help, my website is now successfully migrated to Big Rock. This level of customer service truly sets Big Rock apart. It’s rare to find such a dedicated and helpful support team these days.I’m thrilled with my decision to switch to Big Rock. They’ve earned my trust and loyalty with their outstanding platform and exceptional service. Huge thanks to Kestutis and the Big Rock team for going above and beyond!Highly recommended for anyone looking for reliable hosting with top-notch customer support!Thanks again,Khursheed RabbaniMumbai, India

Loving my experience with Big Rock. I made an error when configuring my account by purchasing the wrong service. I was able to easily get in touch with support. The person who helped me was named Mark, and he resolved my issue for me quickly. Im really liking the service so far and would recommend them to friends or colleagues. I really like the HPanel for wordpress hosting as well. A lot of features and tools are nicely inegrated into the Big Rock dashboards that make me more efficient and streamline wordpress site management. I have experience with cPanel and other panels out there, I think Big Rocks Panel is my favorite for managing WordPress sites. It gives you access to exactly whats needed for Wordpress hosting and really streamlines everything. 100/10.

Continuous service, 100% up time

The technician was very knowledgeable and seemed eager to help me with my problem!

Makkelijk om te begrijpen en ik was snel klaar

Service, hosting, support, everything is Great!

Big Rock's customer support is simply outstanding! Fast, friendly, and always ready to solve any issue.

She lied to me! I waited for an entire week for the service to get upgraded, only to find that she didn't do any settings at all!How unprofessional!!!

I had a few issues I was struggling with and as a newbie for web creation I was frustrated to say the least. I contacted live support and Kodee and Tomas assisted me through the troubleshooting process. What stood out to me during this process was their extreme patience, professionalism and dedication to make sure my problems were resolved. When it comes to service support, they provided world class. Thank you guys.

I have used super terrible hosts such as Hostgator, and Big Rock is THE WORST! Their platform has misleading content to make you believe you're getting something when you upgrade, and you don't. They do everything they can to get your money, and then if you do anything, such as a chargeback to try and recover wasted money, they will completely lock everything and come after you. I ordered VPS solutions and they never worked, Big Rock wouldn't refund me. I use cloud hosting plans that boast 300 websites! I can barely get 60 to function correctly so I have multiple plans in use so that we don't exceed the resource limit and get yelled at. Then they randomly decide to change servers all the time and cause downtime, sometimes changing IP WITHOUT even notifying us. So all our websites go down, and then we have to figure out that they changed the IP, and then go through and manually change each website IP. The security is a screen door. It's a miracle that any of our websites work at all. We are moving everything elsewhere ASAP. It just took me over an hour to upgrade a plan because I was told my SINGLE website on a plan built for 200 websites didn't have enough resources and upgrading to the next plan would solve it. I can't upgrade myself and have to contact support. They tell me it'll take 24-72 hours, I start swearing and they magically find someone available to fix it, then they upgraded it without my permission or telling me what I was about to be charged, then IT DIDN"T EVEN SOLVE THE PROBLEM. I have never used a bigger scam in my life. Avoid Big Rock at ALL costs.

Too Good, Service is too good

I encountered some issues when installing the website theme, including the domain not displaying properly and the new theme not being reflected. Mr. Eduardo guided me through the process, identified the issues, and did everything he could to help me resolve them. He was very helpful.

Yassine was great and very helpful regarding my problem! Many thanks

A really great company with incredibly good customer service.

Thank you :) Support team

Big Rock's support is amazing and super fast! I had a DNS issue, and their support team quickly fixed it. Really impressed with their service. Highly recommended!