Great service. After getting frustrated with the AI response server, I asked to speak to a human. The care was excellent and the rep. went beyond what was required by answering my question, researching the required information and updating it on my web DNS. Very happy with the service.

It would be very helpful if Big Rock would provide a single site index page with nav links to each service and sub-service so the first-line support (or users) could quickly find a link or be advised which long to choose by first-line support. Because you change your interfaces based on the clients package they’re running, your support people can’t tell clients where to find links, except by referring to general areas too look (and even then they say it’s dependent on the package you purchased). Put 100% of your links into a taxonomy index page so both clients and tech support can easier find various services or settings pages.Cheers

As the Senior Technical Officer at Metamorfosis 360, a digital marketing and web development agency, I've had the pleasure of using Big Rock's hosting services for several of our client projects.Here are some key aspects of Big Rock that I truly appreciate:Performance and Reliability: We haven't experienced any significant downtime or performance issues with our hosted websites. Uptime has been consistently high, and page loading speeds are impressive. This is crucial for maintaining a positive user experience and ensuring our clients' websites are always accessible.Scalability and Flexibility: Big Rock offers a variety of hosting plans to cater to different needs and budgets. As our client projects grow, we've been able to seamlessly upgrade our plans to accommodate increased traffic and resource demands. This flexibility is essential for any agency managing diverse client portfolios.Affordability: Compared to other hosting providers, Big Rock offers exceptional value for money. We get robust features and reliable performance at competitive prices, which makes it a great choice for both small businesses and established agencies.Customer Support: Big Rock's customer support team has been fantastic. They are responsive, knowledgeable, and always willing to go the extra mile to help resolve any issues we encounter. This level of support is invaluable for maintaining smooth operations and keeping our clients happy.Overall, I highly recommend Big Rock to any business looking for a reliable, affordable, and scalable hosting solution. Their commitment to performance, flexibility, and customer service makes them a standout choice in the market.

I've never had an issue with Big Rock unless some malwares found in my website. As soon as I asked Big Rock representative Ms. Mayas, she immadiately solved my issue and I am so thankful for providing me one of the best services! In other hosting platforms they usually ask you to do it by yourself but the friendly stuff is always at first class service! APPRECIATE

I really love Big Rock, it has been my provider for about 4 years and i only have good things to say about them. I've only had minor problems of configuration on my website but the team has always managed to help me out. And the customer service is great! I recommend their services wholeheartedly.

I've been using Big Rock for my web hosting needs and I must say, it's been a breeze. The interface is incredibly user-friendly, making it easy for even beginners to navigate and manage their websites efficiently. Not to mention, the services provided are top-notch, ensuring smooth performance and reliability. Overall, I highly recommend Big Rock for anyone in need of hassle-free web hosting.

Always very pleased with Big Rock. Very quick and adequate help!

Big Rock & Titan guys are sneaky. I felt as if i am held hostage to paying up or else i am stuck. I signed up with them for a 4 year hosting plan. I had an email service which apparently is free (nothing is free). They no where advertised that there is an hourly limit of 50 emails i.e. i cannot send more then 50 emails in an hour. When i confronted them about this they asked me to upgrade. (The support rep also acknowledged that they don't advertise the limitations!!!!!) Their sneakiness continues as once again in their email upgrade plans they don't clearly state the email per hour limitations. I find this an important thing to highlight. An unsuspecting customer will end up signing only to realize that they will not have to pay more. Thoroughly disappointed. Bluehost was way much better for me when it came to their email service as i did not have such an issue.

I've been using Hosinger for more than a year and I'm so happy with the services and support; everything is perfect. What I wish is to have further controls on detailed permissions to give to others to my account.

I wouldn't recommend at all. I find it interesting that I'm not able to formally review on Facebook. Since November, my sites upload to the Hosting FTP's with KB's missing and sites obviously don't load correctly. I've wasted hours and hours on chat windows with their support and ultimately just results in working a workaround, but still, I can't upload my sites directly from my builder, which is super inconvenient and obviously not how we would want to work. I've shown hard evidence of what's happening, and it's nothing to do with my system!I've tried migrating to other servers, and no change. After 3 months - I just give up. I'm moving elsewhere.

So far, the service from Big Rock has been exceptional. The support team is responsive, and the platform is user-friendly. I'm satisfied with my experience, and I appreciate the reliability they've provided.

Customer service continues to impress. Rovilas handled my inquiry with patience and professionalism, and my issue was resolved in a timely manner.

Big Rock provide fantastic customer service.I contacted them as I was having an issue with my SSL certificate, and they sorted the issue out within 10 minutes. Absolutely brilliant, cost effective and professional service - highly recommended.

I have been a loyal customer of Big Rock for several years now, and I can confidently say that they are the best in the hosting industry. The reliability and speed of their hosting service have consistently exceeded my expectations, making it the perfect choice for both personal and business websites.One standout feature of Big Rock is their customer support, and I must take a moment to applaud Paula, one of their customer care agents, for her exceptional service. Paula has consistently gone above and beyond to address my queries and concerns promptly and effectively. Her knowledge, professionalism, and dedication truly set her apart.The uptime of my website has been outstanding, and the loading speeds are impressive, thanks to Big Rock's cutting-edge infrastructure. The user-friendly control panel makes managing my website a breeze, even for someone with minimal technical expertise.In addition to their top-notch hosting services, Big Rock's pricing is incredibly competitive, making it an excellent value for the level of service provided. The transparent and straightforward billing system is another aspect that I appreciate, as it eliminates any surprises when it comes to expenses.