I have been using Big Rock for a while now (about 2.5 years now), mainly for domains, but I do also use their other services.While I have encountered problems as I progress, the support from Big Rock has been like nothing else! (In a good way!)I have never had an issue last longer than a few hours and when they do solve it, they are very informative and explain things very well.I really couldn't recommend them enough, they are also constantly improving and optimising their control panel in ways that help with site management.

The company is very responsive to clients and can make sure clients' needs are met or issues are resolved.

We have been with another host for several years and when their service started to decline, made the move to Big Rock -and so glad we did!! Everything is designed to give clarity, superb support and very prompt feedback. Add to this the excellent value for money and the 24/7 access to knowledgeable people such as Nadya and you have a winning formula. Can't recommend highly enough.

Their VPS and Hpanel are just a nightmare. I have 10 years experience in webdesign and cant even get a FTP connection to work because their server rejects connection, taking two full days to setup a site. I do not recommend this company at all, everything is over complicated, unlogical and the documentation is old and not updated so even the docs are not right.

Very helpful support and easy to use interface.

Terrible customer support, they are just messing around with me for more than 2 days. Just some ready made templates to answer everything, and support is horrible. Avoid this hosting site like the plague, they will only take your money and WASTE YOUR TIME.

Awesome support, quick and fast and very informative every step

Great quality hosting and great support! Really love them <3

Nathalia the customer rep wash very helpful and very friendly ...thats why a love Big Rock customer serive

Very quick response and the issue was sorted.

The billing team was super responsive and on top of my issue throughout the entire time. It was crazy how fast they responded and fixed my issue when normally it takes weeks for companies to even understand the problem. Everyone that helped solve my problem, kudos to y'all. The director and managers who are in charge of billing, is clearly leading the team correctly. Thank you to everyone involved on my case. Regards

It's harder to get to chat than it used to be, but I really appreciate the help I receive. Unusual for such an affordable host.

highly recommended due to the best customer service, especially Miss Indah she solved my issue within 10 minutes.

Great customer service! They reply to you via chat ASAP with the best solutions. Very responsive and always have a solution. Cheapest hosting company and first domain you buy through them is free.

Great support! They reply shortly and are really helpful!

Very well made platform. Nice and cooperative help from the team.I'am super glad that I have made the transfer to here.

Mae promptly & efficiently helped me solve my concern.

The attention was really very fast and very good, even when I wrote on January 1, 2024 very early, there was an advisor available named Yunus who kindly and quickly responded to my request. His service and attention is really impeccable. Thank you very, I was very happy because you resolved my doubts quickly.

Though their hosting service is okay, but their customer care service is the worst ever. and Their Reward system awful. I have bought a several number of clients and my rewards were eligible for about 2 months now, they constantly reply with "I do understand your concern.I can confirm that the issue is related to our payment team. Hence, I need to report this again to the related team and make sure for them to prioritize sending the rewards of you"Literally their words are not meaningful at this moment of time for me.

Today I needed help and I got it with super compliments for this support person, I am Dutch and my problem was not well explained, but this gentleman did not give up and came up with the right solution!Big Rock is the best in my opinion.