Excellent customer service (Alifah) and website builder

The Big Rock support team are brilliant, I would highly recommend their services as they are incredibly responsive to all queries. If you're looking for a hosting service to deal with your queries promptly and efficiently, then Big Rock should be your number one choice.

I can't believe that hosting is this affordable now. I signed up with GoDaddy over 14 years ago. I just assumed the prices were the same for every webhosting service. The huge cost for the SSLs (for each site), the huge cost to install the SSL (for each site), the privacy protection (for each site), and the charge for monthly hosting. I am in utter shock that Big Rock charges are so low. $2.50 per month for 4 years??? For hosting up to 100 websites??? Free SSLs for each site??? Free privacy protection for each site??? And amazing, fast customer service. What the H-E-Double Hockey Sticks?!! I am SO GLAD I stumbled across Charlie Chang's YouTube review. I only wish I had heard of Big Rock sooner and I wish I could sign up for longer than 4 years. I would have signed up for 40 years!!! I cannot recommend this hosting provider enough!

top service and support, for me stars !

The speed. The knowledge and the information about the solution was great. I did not need to tell all kind of information. My question was understood immediatly and solved proffessionaly

Very good experience with Big Rock web hosting.

Good Hosting services. Highly recommanded

I do not know if my writing is correct because I am writing on Google Translate, but I would like to thank.. Walid for his beautiful cooperation with me. He was passionate about solving my problem. Thank you. Thank you very much. Walid for your cooperation. I wish you and your platform success in the coming days and years. Thank you... With the best. Greetings, Wael

Big Rock support team has been extraordinarily helpful, consistently available, and quick at resolving even the most unexpected and challenging situations. Their approach is always pleasant and shows high level of professionalism. A special thank you to Nadia for her assistance in navigating through a very complex situation. We highly recommend their services for their exceptional quality of support and expertise, as well as for the ease of use of the platform.

Customer service rep continued to dig into the issue until we had a resolution. Patient and a pleasure to work with.

I am very happy to use Hostinguer, they have excellent customer service and their support is accompanied by qualified professionals.

The support at Big Rock is a joke. It might be ok that they ONLY offer a "live-chat" function IF (and none of these are things they do):1) The representatives knew what they were actually talking about/could actually provide any support.2) The representatives could speak/understand English fluently enough to actually have a technical conversation.3) Their systems weren't constantly experiencing glitches and problems.4) The representatives would answer the chat in LESS THAN 54 minutes!!!!!! (UPDATE: it was actually over an hour before someone came on the chat line, and I was on the chat line trying to get a problem fixed for 6 HOURS... seriously)On average, it takes about an hour to get anyone on the chat. Even once you do, it OFTEN takes 30-40 minutes between responses.This isn't support, this is torture. TAKE YOUR BUSINESS ELSEWHERE!!!!!!!!UPDATE: While I'm glad to see that Big Rock did promptly reply to this review, it seems to be fairly "boilerplate" and void of any actual itemized initiative to make any changes or acknowledge that these problems do in fact exist. I'll update again if anything actually changes, but for now I'm pretty sick of hearing "your feedback is valuable" but never seeing any movement towards fixing these issues.

This hosting provides very fast performance, easy to use and professional support. very recommended over any hosting especially the blue one.

I bought a hosting for my WP site with heavy trafic, the moment i logged in findout, the services are not what they are saying on the landing page, super slow and poor support, I asked for a refund which they did with a wrong CVV2 so the money couldnt come back, when i asked in the support they said its already refunded, IF they are doing this for $22 i am sure this company needs to find another business. Poor support, Poor services.

The best, most switched-on customer service team I've experienced. Very quick to respond and in most cases they help sort out any issue within the first reply.