Since being referred to Big Rock via Charlie Chang You Tube video, I can say the journey to building a new web site with Big Rock has been like a breath of fresh air. Their Web Builder must be one of the simplest, most intuitive and yet simple to understand and use. When I did run into an issue with my email the support I received was brilliant even their 'bot' could recognise immediately I needed to chat with a real person so again (5 stars to the bot). Once chatting with 'J' she put me at ease and had helped adjust some settings that would tide me over short term whilst we worked out a schedule to move my Domain and Emails to Big Rock completely...so although I have been with Big Rock only a few days a lot has happened and they've been great...and great value too.

He was with me until I found the solution, I liked his solutions and observations. He was very patient with me

Big Rock is hands down the best hosting company in the world! Their support team is simply amazing, especially Rodrigo. They go above and beyond to ensure that all your hosting needs are met. Thank you Big Rock for your exceptional service!

I find Big Rock really good. Costumer Services is always there to help and sort out all my problems.Recommended

He is really A Great Person Mr Annas. is'm Happy To Aassist From Mr Annas, So Please increase his Salary Monthly income. Thanks

I've had a fantastic experience with Big Rock for our domain and email registrations. Their customer service is truly outstanding! I highly recommend their services.

I am having a great experience using Big Rock. It`s easy, dinamic, has a great help chat online, that untill now solved my problems.

The support is very good and fast, and even the user panel is very simple. However, I have a bad experience with this simplicity! Because I spent about 4 hours of my time to buy a domain.After registering on the main site and going to the payment page, I couldn't make the payment with PayPal, and I realized that the amounts are in dollars, while my PayPal is in euros. I looked into the settings to find an option to change the currency, but I couldn't! I contacted support, and they said I should register with another email and remember to choose the language of my country so that the currency is converted to euros (it couldn't get worse than this).But I wanted to use my own email! I deleted the settings from my account and went back to the site with an incognito browser, changed my language, and went for registration but faced the error that your email already exists! I went back with the previous browser, registered again, and saw that my information was not deleted!!! I had to change my email and re-verify. Finally, my email was available for a new registration.The new registration was done, the currency was changed to euros, but still, I couldn't make the payment with PayPal! As a result, I made a direct payment with Sofort from my bank. When I returned from the bank, I got the unsuccessful error again, but the payment was done. I contacted support again, they checked and said it's normal to have this issue with Sofort, and I have to wait for 72 hours!Now, my domain is not registered, my money is gone, and I have to wait for 72 hours to get results (something that I always did in less than 5 minutes).Unfortunately, my first experience with Hostingr was not a good one. But again, I say that their support was very good.

I've been using Big Rock for a couple of years with a number of websites. I find them to be good value, offer a good speed for my websites and their support via chat has always provided a solution to my problems.

customer support was very helpful in solving issues with the website that we where having

This person is really trained for customer service, thank you for having representatives like the very good service

Big Rock is truly the best experienceat any hour of the day or nightThey answer your questions patiently during long hours

The customer support is top-notch. Every time I've had a question or issue, their support team has been quick to respond and incredibly helpful. Their technical expertise is impressive, and they've always been able to resolve any challenges I've faced.

Worst Service Experience EverAll my work is delayed, for 3-4 months Big Rock is not able to solve my issue, They are not fixing or refunding my money so that i can start with another hosting provider. I am not able to extract any zip file, or upload any file to the server, even FTP is also not working....and they just say all the time, we are woking on you ticket, i don't know how long it will take and i am losing my clients and business due to this kind of worst support! Hate Big Rock service!!!!Ticket Number- 157201

The experience has been great, no major issues so far, only one minor issue which was resolved fast.

I you want to grow then don't choose the Big Rock.I am using cloud enterprises and not running the system.Every time they will ask you to upgrade the system or go for a higher option. I paid a lot of money to them and fed up with their chat.Yesterday I have upgraded the service and today is not working when I asked them (Vania) what the issue they said to go for the higher option.