I used different domain and hosting services, for more than 5 years, Big Rock is one of the user-friendly platforms. I really like the easy, simple, and clean interfaces for all the functions.

As a small agency, clients matter the most. Customer support doesn't realize that if my server has an issue it affects many customers. I have had an issue that the chat support team (3 interactions, different agents) has not completed or understood my request. They are not so quick to respond, even though the chat window says "usually responds in less than 10 min." My average has been an hour.I am now on my 3rd customer support person and she has kicked my ticket to Level II, not sure if this means that I'll take 3 more days for someone to fix my server issue.Hello Gabriela, this is my main login email please reach out to Arianne for the long thread and details.Continuing day 3 from level 2 support. Apparently, the server structure changed and I wasn't offered a solution to have them migrate my sites to the new system... so, looks like I'll need to spend part of my vacation to organize and hopefully have them migrate correctly the first time. It has been tough to work with them only through chat since you can't talk to anyone.I will update daily until I get a resolution.

Mail (which is what you host for me) has been rock solid. The web app is a bit clunky but does work

I find the support staff always very attentive and the hosting itself never brought me problems. I am very satisfied with Big Rock.

David took care of me, he was very patient and answered all my questions in detail and in a simple and understandable way.

amazing product at affordable cost, much better than other hosts like Bluehost and Hostgator as hosting has server choice from diff location and higher resource limit

I got a very lovely support. Thank you!

I have just migrated from another hosting provider with subpar support service. So it is refreshing to be takken into consideration by a human being, quickly, efficiently and super nicely. I don't regret my decision.

The team respond very fast, with accurate information!

Best Hosting in affordable price ??Big Rock support is also superb I recommend Big Rock for best Hosting.

Good services and excellent support so far.

The Big Rock helpline staff are always helpful and efficient. They never treat my silly questions as such, but always take me seriously.

I've worked with several web hosting providers, such as HostGator, GoDaddy and Bluehost.In my opinion, Big Rock is the best of all:- Competent team;- Plans with excellent cost x benefit;- Servers with high availability;- Best WordPress and WooCommerce solution;- Competent cPanel;- Good range of tools;- Service in native Brazilian Portuguese;- Ease of payment with Real (Brazilian currency).

Very dedicated peopleTaking care of very advanced technology

most useless support ever, they don"t fix anything. they just send photos and dont helps you. dont waste your time with them

For a reasonable price, they host your domain and don't force you to purchase some horrid template to make your own website. Pretty good help-desk... Best option I've found...

We solve complex issues fast and very kindly.

Helper was truly a helper. She was pleasant, patient and precise.