Ventured into the world of DNS, IMAP and POP earlier this week after opting for Big Rock to host my website. All has been smooth except for my knowledge of updating email settings from my previous provider. Lauryna for Big Rock was more than happy to help and I could have saved myself hours if only I had reached out sooner. Was resolved within 15 minutes. Thank you!!

Lauryna was great! My problem was resolved quickly and professionally. I always worry about chat support, but this was a fantastic experience.

they are great. Excellent customer service. Always there to help with anything. Some things take a little longer, but they are finally resolved. Thank you.

As a designer, Big Rock is my number one source for domains, hosting and email services. Their platform is easy to navigate and the customer service is the best in the industry.

very good service.thank you Asyifa for services

Friendly approach to horrifying issues with domain and hosting. Whenever I visit the Big Rock chat, I feel not like a far away "customer" but as if I ask the help of a senior colleague of mine which is something I truly appreciate. Today Amelia from Singapore kindly helped me with an issue which had have occupied my whole day. These guys have made a revolution in customer support and user experience in all domain and hosting related problems. They never disappointed me once!

Quick attention, excellent attention from the collaborator Jefferson and they generated a quick solution to the problem.

Talking with the assistants is always a real pleasure because they know the smallest details, which allows them to provide assistance in record time: I have never encountered a problem that wasn't solved radically and comfortably by them.

Customer service attentive and reactive!

The best hosting platform, with the most seamless navigation right now. I will rate them a 5-star rating.

Very helpful staff and very written documentation

to be honorable for me with the family of Big Rock. i never feel as a client, customer, i always behave like a family member, specially the support team and the services are appreciate able. proud to be the part of Big Rock from last 4 years.

I spent years with GoDaddy, and their prices and plans kept changing and getting too expensive. GoDaddy's employees work from home and want to make sure you are paying the highest price so they can get more money on commission.

A disaster. Worst experience ever. I highy encourage to look for a professional hosting company. They advertise cheap prices, but everything comes extra, like emails. Avoid them by any means....Their false promises don't end here. When communicating with their support regarding my issues, they refused to escalade my case to a supervisor. Later, they indicated "that our higher team will contact you tomorrow (April 19th) around 17.00 (GMT+3)", but again, they failed to deliver their promises. Lack of ownership, lack of accounting, this is by far my worst experience with any online vendor.

I submitted request to recover for account comtecksolutions.co.uk but your customer service agetns especially Flora, Aldian, and Simonas were so helpful. They took my requests, guided me and kept my hopes alive.They are calm and professional. May you continue shining Big RockRegardsPHILIP

The customer representative is very fast and helpful. And Big Rock dashboard design/frontend has a simple usage.

Big Rock.com provide great Website hosting services at a reasonable price, compared to other providers I checked who weren't great at all. Their site can be in French which makes things easier when discovering technical terms and what to use them for. In fact, I have an associate account for my Website builder freelancer, which is better than giving private Login details. He did a great job at creating a Wordpress blog site with it. Multilingual option with Google Translate plugin was the best for my project. My Freelancer gave me tutorial video to learn to handle Big Rock myself and modified my blog articles. So for the moment I am totally satisfied.