Responded and resolved my issues straight away! Faultless service!

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Situation is the next. My domain was blocked for 4 months, after that i was waiting for a reply from customer support around 6 days and they told me that my address was incorrect. I payed around 90 EUR for redemption period, because Big Rock Team did not uploaded to Denic my new address in time. I payed this amount because DENIC want to delete my domain without correct address. After that i received back my Domain. For 10 Days the same domain was deactiveted. I asked Support Team about of reason of that, and they allready 10 days cannot answer me on this question. The main thing there was no Site on this domain , and it was not active. however previously i spoke with denic and sent them confirmation of my new address. Support is very bad and slow.

Very happy with the service that they provided. The solution was found to this issue

Excellent customer support service, quite fast and effective!

Big Rock customer support is just incredible. They have been so patient and helpfull with all of my questions. I don’t write reviews very often but for this incredible positive expierence I thought I should make an exeption. Thanks again :)

Caio helped me so much, alot of patients and easy to follow instructions, I am not that tech savvy and Caio was just so helpful. Thank you so much

The customer service is very good, when i ever i have issue they help, the overall experience so far is really good.

I love that I get fast chat support - unlike Godaddy's hourlong queue just to get a human to speak to. Their dashboard is so easy to use and they give a fair warning when my sites hit a size limit. Support has been friendly and helpful so far. I've only been with Big Rock for two months.

The customer service rep, Alvin was able to walk me through pointing my new domain to my website. I love how Big Rock's chat option is available past business hours. Big Rock's hosting plans are priced at a decent price and includes a variety of options for a new business owner.

Fast and professional answer from Big Rock specialist - Andrew

We subscribed to Big Rock business account. We have an automated reporting system for our hotel that sends an email out every two hours to only three addresses. Big Rock antispamming constantly blocks this email which is fundamental to running our business. Months and months of back and forth to Big Rock has failed to solve this problem as they simply don't have the facility to whitelist the sending of emails to three given addresses. So basically if you have any distribution list of repeat content you can't use Big Rock. Forget newsletters! So what's the point of business account? Months and months of dialogue with Big Rock failed to solve this problem!

It was very help full i was worried that my website was not working since days but she fixed it in a matter of seconds.

Great customer service experience, fast and friendly! thank you so much.

Best decision I've made was moving from bluehost to hosting! Thaknk you Marco for having so much patience and helping me!

professional support & patience to solved customer's issue correctly to keep us as happy customers with Big Rock

i had a great chat experience with Annas he helped me very calmly. Nice man

Excellent service, a really good provider!