Excellent support! The team was responsive, knowledgeable, and quick to solve my issue.

I had around one and half hour interaction with expert. He/She has an in-depth knowledge about the subject and he has instant solution for every doubt/ problem I was facing . And what surprised me is his intelegence to guess my next question with "out put / screen print " I was presenting to him via the chat window... He is so fast that even I was thinking it must be a AI tool...

Exceptional Support from Alexis!I had a pretty intense issue with my website that was really stressing me out. Alexis stepped in and handled everything with incredible patience and skill. He didn’t just fix the error — he took the time to understand it, work through the problem step by step, and make sure everything was working perfectly again.You can tell he genuinely cares about helping people and knows exactly what he's doing. His support gave me so much confidence in the service. Alexis is a true professional, and I deeply appreciate the effort he put into resolving my issue. Thank you, Alexis — you’re a lifesaver!

So nice and expert to assit me. thanks for the help

Instant fix, the supprot fixed my domain registration problem. i entered a wrong email and he fixed for me. thank you Mr. Emanuely from the support team!

Always had a great support by any member from supporting team

I truly appreciate the outstanding support provided by your team in resolving my website issue. Your prompt response, professionalism, and dedication to helping me get back on track were truly commendable.

Good plan good price, and very good soft wire

I want to cancel the plan and I need a refund

I was very impressed with Ms. Mayas's helpfulness and efficiency in resolving my web hosting issue. I would like to request that the Big Rock management team formally recognize her outstanding service.

Professional Customer Service with an actual human.

Extremely supportive response.

Technical support is very experienced and patient with my inquiries

Its good, works accurately, if possible, try to maintain more faster speed. No issues as of now.

Big Rock is Good

hi ,we had all your recommended documents many times but still we did not receive any notification or action from your side .so, how we can achieve our target with such this situation

I've been with various hosting services over the years, but Big Rock has truly stood out for its remarkable customer support. Whenever I reach out with an issue, I'm consistently impressed by how quick and efficient their response is. It’s clear I’m speaking with real, competent professionals, not just bots reading scripts.The support team at Big Rock really knows what they’re doing and goes beyond just answering my questions—they provide real solutions that address my needs. Their team not only understands the technical side of things but also shows genuine dedication to customer satisfaction.It’s refreshing to interact with support staff who are not only knowledgeable but also genuinely eager to help and equipped to solve any issues that arise. Thanks to Big Rock, I feel more confident and secure in managing my online presence. Highly recommend it to anyone who values reliable and effective customer support!