Great experience, had full knowledge of the problem, solved quickly. Very good.

I Would Like You Thank You Beacuse Your Support Really Greate Help..The Way of Your Explanation With Screenshots Iam Really Happy with Your Support..

polite and helpful

hostinger seriver is so great and helpfull thank you one again

I've been loving hostinger as my domain/web hosting service. The cost is good and the help is great! Setup is very easy and their site is easy to navigate. 3 Domains later and still loving it. I recommend them to everybody thinking about doing their own website.

i Changed my mind about VPS, shifted to another cloud provider and asked for refund and the amount was transferred directly no questions asked. one downside though which is common with most providers is the technical support for unmanaged hosting, i believe it has room for improvement.

Jefferson was really helpful, the query was resolved immediately without fuss, really great experience.

So, hostinger has been really pushing their AI support assistant, Kodee, lately. I understand why they do it, I respect it. My only problem is that it fails to handle special cases or edge cases, which in my experience is usually what people contact support for - when there's an unusual situation and they want help with it. Hold that thought.I paid for a 1-email plan for my domain for a year, then I bought hosting for it which came with 25 free emails. Cool! But one problem. I couldn't use it on that domain, since I already had the paid plan on it.I opened a hostinger chat, and heard:"Turn off auto-renewal, and when your plan expires, it'll switch to your free plan"I'm not waiting a year for that. I tried to negotiate, but nothing. Then I insisted on speaking to a human person, and the AI pretended to be a human at first (Yikes!) before actually putting me through to a real support agent, named Mantas.I was on a chat with the awful Kodee AI agent for maybe 15 minutes? I even sent an email during that time, only to get another response from the AI.**Mantas solved my problem in 45 seconds.**I don't know if the AI is just bad or if Mantas is an exceptional support agent (maybe both are true), but either way. I recommend you to insist to support (particularly if you get contacted by "Kodee" or suspiciously fast responses) to speak to a real human. You'll probably get better support that way. And if Mantas helps you, consider yourself lucky. :)

I find a reponse for all my question, Think's

Great and quick support from hostinger. Love their team and service. Planning to buy again hosting from hostinger for my second website

good support , thanks to anne

all ok. all ok. all ok. all ok.

### Updated Summary of the Report for Presentation to Trustpilot Moderators#### OverviewThis report analyzes reviews of hostinger on Trustpilot to identify potential signs of fake reviews, unusual review patterns, and feedback suggesting review manipulation. The analysis is based on hostinger's review on Trustpilot The current date is March 29, 2025. The findings suggest that hostinger’s actions may be undermining Trustpilot’s credibility, and we urge a thorough investigation into their practices.#### Key Findings1. **Evidence of Fake Reviews**: - Reports from [Online Media Masters](onlinemediamasters . com/hostinger-review/) (2025) and [Review Signal Blog](reviewsignal . com/blog/2017/12/06/hostingers-fake-reviews-a-guide-on-how-not-to-promote-your-company/) (2017) indicate hostinger has used fake reviews. Employees and brand ambassadors have allegedly posted positive reviews to inflate the company’s 4.7/5 rating (87% 5-star reviews). - The CEO of hostinger reportedly defended this practice, raising ethical concerns ([Review Signal Blog, 2018](reviewsignal . com/blog/2018/07/22/hostinger-review-0-stars-for-lack-of-ethics/)).2. **Unusual Review Patterns**: - Analysis of the provided documents shows instances where 1-star reviews are quickly followed by 5-star reviews (e.g., a 1-star review 18 hours ago followed by a 5-star review 12 hours ago, a 6-hour gap). This suggests potential manipulation to offset negative feedback. - On Trustpilot page 2, a sequence of 5-star, 1-star, 1-star, 5-star reviews indicates possible insertion of positive reviews after negative ones.3. **Feedback on Review Manipulation**: - Users on [Reddit](reddit . com/r/webhosting/comments/7i1cdi/warning_dont_trust_hostingers_reviews/) (2017) and [Quora](quora . com/Is-hostinger-safe-Are-hostinger-reviews-fake-or-not) warn against trusting hostinger’s reviews, citing manipulation. - Complaints on [Sitejabber](sitejabber . com/reviews/hostinger.com) about unauthorized charges align with 1-star Trustpilot reviews, suggesting genuine issues may be buried under fake positive feedback.4. **Suspicious Timeline**: - Assuming the PDFs were generated at 22:26 on March 29, 2025, a 1-star review at 04:26 was followed by a 5-star review at 10:26 on the same day. This rapid response pattern is consistent across multiple instances and appears unnatural.#### Impact on Trustpilot’s Credibilityhostinger’s alleged manipulation of reviews threatens to erode the trust users place in Trustpilot as a reliable platform for authentic feedback. By flooding the system with potentially fake positive reviews, hostinger not only misleads consumers but also diminishes the platform’s ability to provide a fair and transparent space for businesses and customers. If left unchecked, this behavior could damage Trustpilot’s reputation as a credible review aggregator, discouraging genuine users from relying on it.#### ConclusionThere is substantial evidence suggesting hostinger manipulates its Trustpilot reviews by posting fake positive reviews, often shortly after negative ones, to maintain a high rating. This is supported by external reports, user feedback, and timeline anomalies in the provided data. Such practices undermine Trustpilot’s integrity and mislead consumers.#### RecommendationsWe strongly urge Trustpilot moderators to investigate hostinger’s review practices to protect the platform’s credibility. Specifically, we request:- **IP Address Examination**: Check the IP addresses of reviewers posting 5-star reviews shortly after 1-star reviews to identify if they originate from the same or related sources, such as hostinger employees or affiliates.- **Behavioral Analysis**: Investigate patterns of inappropriate behavior, such as rapid posting of positive reviews following negative ones, and verify the authenticity of accounts with minimal review history (e.g., 1 review) that overwhelmingly praise hostinger.- **Broader Review Audit**: Cross-reference hostinger’s review history with external reports of fake review practices to assess the scale of manipulation.