Excellent support.Rich with features, functions and options.

I had an issue in upgrading from the Business Starter Trial email plan to the Business Starter plan. In short, I locked myself from being able to switch the domain, lost the emails, and signatures. Mark helped me get all of it back quickly and without issue. He even provided a great suggestion on how to copy my signatures. 5/5 would message again for sure.

I consider myself a hosting and networking vet, having use many different company over the years.Hostgator makes big promises when they advertise their plans. They say you can have 2 cores , 250 nvme storage, 3GB Ram, Unlimited Databases, 100 PHP Workers, 2M inodes, up to 300 websites, fast WordPress sites, etc., but that's not really true if you use only WordPress sites.They have a secret limitation on the hard drive usage that they don't readily tell you about at the time when you buy any of their Cloud Plans. (Hostgator-com/cloud-hosting) This SECRET limit is called Throughput I/O of ONLY 10,000 KB.. Yes that is Kilobytes.Even though a server hard drive can handle a lot more throughput, they only let it process this small amount of data as you add your websites. This limit will slow down all your websites, even though they say you can have up to 300 sites, when really you can't get past 4 or 5 comfortably. You'll keep getting errors like 200, 403, and 502, and you'll lose clients because of it. And Hostgator will blame it on your sites, your plugins, lack of caching, etc., when really there is no true way you can find where the usages are coming from, and which sites... If this is even true. Their excuse is that they have to have this limitation in place for other users.... Ok, wait! The cloud Plan I purchased isn't some cheap Shared-hosting plan so why would they tell me that??This Throughput I/O limitation is NOT even in their hosting agreement (Hostgator-com/legal/hosting-agreement). Check for yourself.Just one WordPress site install can actually hit this limit. Why do Hostgator have this limit when other hosting companies don't usually have this kind of limitation. I lost $425 and a client because of this problem.So far I request a refund for the lack of informing the customer before buying, and so far they have denied me, and even denied to even remove this limitation off. So instead of them taking care of a spending customer, they rather allow users to go ahead submit reviews, that will inform others about this carefully hidden issue.I don't recommend Hostgator. If a price is too good to be true. Believe it. Instead, my recommendation is to go with one of the big six: AWS, Google cloud, Azure, Digital Ocean, Vultr, or Linode. Use some server management software like CloudPanel, etc., to freely manage any these. You'll get better service without any limitations.Thanks for listening.If you have experienced this same issue (or similar) with Hostgator please let us know. Hopefully Hostgator will soon do something the rectify this issue.

This is a great company, they are helpful when needed and I have never regretted using Hostgator.

Transferred my websites to different server - effectively making them unreachable for hours.Hostgator sent an email (just one email) they'll move my server. OK, that acceptable... sort of. I'd expect more time or more reminders.The catch? - they won't share the IP where the site will go until it happens- they won't share when it's going to happen but left a day long periodThis effectively made my websites go down, because I wasn't available when the server changed.This is absolutely unacceptable. I can't fathom who gave greenlight to this workflow. Just think about that discussion: 'hey we need to move some servers. OK when it's going to happen? We don't know exactly, but we know a rough date. Ok notify the customers just once, send them an email and don't tell them anything just explain the impact. And tell them to be ready. This is impactful, email can end up in spam or not being delivered or missed easily. Shall we do some more communication points? No, just one email, weeks ahead. It's enough. Shall we offer some buffer period or at least an IP address of the server or any detail? No, they can probably wait entire day for our email and they can act once we send the notification of change (via email again.) ' Customer orientation 0, customer focus 0, customer empathy 0. Products are ok, but it's hosting. All hosting' providers are almost the same these days. It's the help that matters at the most important moments.I will definitely move my websites elsewhere.---edit after Hostgator reply.No, you don't care about fixing this or user experience. I reached out to your team and asked for escalation, or more info, no f*** were given. Whoever responds to these is probably a member of marketing team. Tell your managers, leaders, to have a bigger say in what kind of communication actually goes to customers. Be the voice of the customer in that room where stupid decisions like these above are made.

THAT is Good Support Team I Like This Services

The customer experience is amazing precise and efficient as always. I have been using hosting you for quite awhile, and every time I have a customer service agent. It has been a pleasure.

The customer service I have received so far has been excellent and really friendly.

On 22 June 2024, I contacted the customer support to let them know that I don't want to renew my Cloud Enterprise hosting plan (Which should expires on the 5 July 2024) as I don't need it anymore. Instead, I will opt for another hosting plan which the agent was nice and offered me a discount to buy it. Everything seemed nice till I was billed the next day 720 USD (invoice H_11532299) even when I am turning off all the auto renewals and I informed them via their live chat!! I contacted the customer support immediately (Devi) and she said that she initiated the refund request and I should receive my money within 48h.72h pass by, nothing happens, I contact the support again and to my surprise, no refund will be issued till the 5 July which is not acceptable at all!! I was billed against my will, clearly a mistake from them, promised to get my refund then telling me that I wont get it even when I confirm to them that I don't want to renew this plan and they can cancel it even immediately.the funny thing is even when I am billed 720 USD, I still receive emails that I need to renew the same hosting plan!!Very disappointed, I've been using Hostgator for years, more than 30 websites with them and 3 hosting plans. And yet at the first real problem, I get unhelpful customer support. ***********Update : Thanks to the support here, issue has been fixed and I was refunded on the 27 June 2024.

I needed the customer support for one of my domain related issue. I would say the support from one of their executives "Salsa" was prompt and on the point. She had all the information with a clear process to do it. It worked like a charm to me as I was having this issue for like a week and was not able to overcome it. Thanks a lot.

Everything about Hostgator is great. Their flexible pricing plans, AI integration, easy-to-use website builder, and most importantly, their customer support. They resolve even the most intricate issues within a day.

Fast and efficient, it's excellent. They always solve the problems.

I had a problem but it has been solved rather quickly with the online help.Thank you very much !

Account Recovery: I have tried this TWICEI am 72 years old and really stressed out by this. How do i get a refund of money paid from my Old Age Pension?I will lay odds that you will not reimburse me for my payments, my stress levels etc because you will claim that it was my mistake that caused the problem. Nobody is taking charge of my complaint after two months

It is a lot easier to operate. Help is available, andmakes websites faster

They suspended my acc and the support is just not responding ...