The beginning of the service was rather informative as a bot generically answered my questions. But a human assistant had replaced the bot as I needed my specific answers. I am sad to report that I am not completely happy with GlobeHost as I was prevented from getting to get access to the features of the PREMIUM pack in 2021 and was informed that I was not eligible for refund.

If this rating was for customer service, it'd be 5/5 stars. 30th December, I reach out for help and right away Kodee replied and kept an email thread with me until my problem was solved 30 minutes later. Kodee sent me the right links and was so, impressively quick to get back to me each time! Giving this platform 4 stars as I found the website creation navigation side a bit less user friendly.

best host. no doudt

Fast, easy and affordable

everythings okay.

The Support Person (Benediktas) was quick to understand my concern and offered matching solutions.

Another updateUpon reflection, yes there is the odd thing that bugs...Sometimes Pexels doesn't seem to have everything you want and which is the archive for material the company has an account with, while overall it's a pretty decent resource and I have benefitted from this aspect.Yes, sometimes it appears that the 'technical team' (behind the scenes) is fictitious; however, the site is pretty decent anyway - I love the website and everyone I've shown it to, also likes it. It is responsive and great value.Drop-down arrows for menu sub-categories...they could think of an alternative solution, while I see why they use them (because menus also have to work on mobile-phones and so is an obvious option).And not having a way to upload music other than using custom-code and which means you cannot see what you're designing on the web-page as you're designing. Okay, I am using YouTube instead and therefore a bit longwinded and yet at least they provided a work-around. There are a great many features and help at hand and being a bit forgiving with some of the features or lack of them, if you put your mind to the job you can put together a nice looking site for a very reasonable cost.I am a fan of GlobeHost and simply hope the above improvements can be made, in time. They are one of the better companies out there, offering web-design platforms. And I know this because my website with them is the third in a row, myself having moved away from two other companies previously.UpdateAfter waiting a month, the website was working on a PC in terms of the scrolling actually hitting the areas acting as anchors but then it went wrong, while the anchors stayed working on the smartphone. So, very odd. They have clearly fixed the website on the smartphone but now the website on the PC is really twonky...and they have classified the case as 'resolved'?! UpdateThe excuse that older versions of Android will be incompatible to some degree with GlobeHost's web-builder (as below) is rubbish because the problem also occurs sometimes on PCs.And there is no real technical-team behind the support-representatives at the end of the live-chat for when problems outstanding are due to GlobeHost's programming errors.So, they get two stars because at least the website appears in ratio across devices for the most part while the mirage of technical support and false information fed in response (let alone Pexels being the only video-bank!) brings the standard right down.UpdateStill awaiting follow-up emails regarding website-responsive since their reply here on Trustpilot.Old reviewNon-responsive website (their web-building platform does not adjust accordingly to all screen-sizes):The website is 'responsive' for PC and laptop and tablet, yet not for mobile-phones despite advertising to the contrary...Mobile-phone issues:First of all, the website only looks okay in portrait mode but not landscape.Second, their buttons don't work properly - the buttons don't literally do anything until after about seven seconds of trying and even then the website will slip past the point of 'anchor' (the area on the page you have set the button to link to). Only from refreshing the screen do the pages eventually work as they should.Third problem, when you click on a button, a blue square appears around the button when you click it - this is showing the area which is clickable but shouldn't be viewable to the user on a published website.GlobeHost is, as you will find out for yourself, one of these outsourcing faceless sort of companies, and which is not immediately obvious because they give the initial impression of being at hand; the giveaway, is when you put technical questions to them and they simply make excuses such as technical hindrances being a matter of clearing cache or the multitude of varying phones and browsers...typical non-reply. In other words, there are programming issues which they can't be bothered to fix. And probably because there is not really any 'technical team' which is supposedly handling programming queries.

The problem was not solved in the first call, until the second one which was today, 4 days later.

Cleiford was able to help me with my problem within the shortest time possible.

Good service and good plans to choose from.

great Experience

Great Support. Intermittent Service

Good domin, good service

It's good for eavar

Great help very patient but still long way to go so hopefully future GlobeHost can help

I am very satisfied with the GlobeHost platform! The support team is excellent – they always help to resolve issues quickly, ensuring smooth operations.The only suggestion I would make is to consider creating an automated feature that allows websites built with the GlobeHost Website Builder to be transferred to separate accounts. Currently, transferring websites has to be done manually, which can take a lot of time and effort.Overall, GlobeHost is a great platform that I highly recommend!