Incompetent handling of my money—absolutely unacceptable!This company has over £700 of my money held as store credit, which they mistakenly assigned to the wrong account. They’ve openly admitted this error, yet when I asked for my funds to be applied to two other sites I have with them, I was met with “We cannot do that.” Excuse me? You misallocated my money, and now it’s frozen and inaccessible?To make matters worse, I was forced to raise a ticket with a 14-day turnaround. Day 15 came and went with no resolution, so I called for an update. I was promised an email within 90 minutes confirming the outcome. I waited 24 hours—no email. I called again and was told to wait another 24 hours for their investigation. I obliged. Another 24 hours passed, and still nothing. When I called back, I was asked to wait yet another day. This has been a never-ending, infuriating cycle of delays and excuses.What they’re doing feels entirely unethical—how is it acceptable to withhold my money and render it unusable? Their service is beyond appalling, and I’m shocked at the sheer incompetence of their customer support.Update:14/3/25They have just replied with a short sentence denying they need to make a correction which means they have now kept my money unlawfully!Update: 16/03/25They have finally admitted their mistake and refunded me. Albeit raising a support ticket and chase several times did nothing until I wrote a Trustpilot review.

I appreciate Matthew so much he walked me through every step with patience. He was very helpful. My goal was accomplished for the day. Great guy great personality. He’s a great asset to your company. He deserves a raise. Thanks again, Matthew. I really appreciate your help.

The wait on the phone was long but once connected to a Representative we were able to resolve my email issues.

My problem was solved in a second

Kindness and genuine care go a long way. The representative showed genuine kindness and treated my simple issue with the same care and respect as if it were more complex. I never felt embarrassed or belittled—only supported."

I cannot stand working with automated helpers, GoDaddy allows me to work with a live person. I needed to separate billing methods for different accounts and delete a few unnecessary accounts. Marianne was a great pleasure to work with and was extremely helpful. I highly recommend GoDaddy if for nothing else than to know I can talk with them live.

1. I was able to get a human being to help with my issue with just a few prompts.2. Kevin was able to get to the root of the problem, took it up the chain when he didn't have the clearance to make the changes, got back with the answer and followed up to make sure the changes has taken place.

Phone rep was friendly, knowledgeable and extremely patient!

Shameless customer service, talk to an agent got an email confirmation, yet no billing adjustment and my site has been suspended. I will never again deal with GoDaddy.

Customer service always goes above and beyond

Great experience. Jason hooked me up bigtime. A very huge assett you have there.

David was lovely and very efficient! The issue was resolved quickly. Thank you

Very professional and Helpful! John Raymer was a pleasure to deal with!

Because I have live people and no stupid AI hoops to jump through that doesn't fit my issues!

Peter with Godaddy was very helpful, friendly and professional. I am clue less when it comes to domains & websites, Peter walked me through the process and made it very easy. Thank you!

Godady as well as their representatives are extremely helpful ensuring that all of their customers' needs are fully met, no questions asked. G. Nathan Barnes, author of Supreme Intelligence: Math vs. Science & founder of nationally acclaimed brand Intellectual Physics Inc.

Amazing job as usual by GoDaddy and the agent that handled my call was exceptional from start to finish.

Thanks, Ryan, for taking care of our needs in our new home! We appreciate your attention to detail and "above and beyond" service!

assistant was very patient and made sure all my needs were met

Bradley is doing an excellent job,,he is very helpful and patient with me..I will highly recommended him on my other business partner.