The agent was very, very helpful and led me in the right direction. In fact, I’m going to get one of the programs because of what he told me would be very helpful.

I had to communicate with five representatives. The first didn't know how to help me, the second, didn't bother to read what I was messaging; he wanted to jump right into selling me the wrong product. Then I tried by phone, and the person sounded disinterested, and finally fell asleep or something, after five minutes I hung up. The next person gave me misinformation about the plan he sold me. That added to the price later. The last person explained everything, and got me set up.

When I upgraded to a paid plan, the products I entered into my online store were lost. Jeremy quickly restored the content for me, saving me hours of work.

The website and instructions were clear and it was easy to compare options. I appreciated that I was also able to purchase domain registration and a Microsoft 365 subscription for the business.

Luis took my call and did amazing!! Professional and well spoken! Understood my issue immediately and resolved it

excellent cs

Live phone technical support on GoDaddy is great. Chat/message support is worthless and a waste of time. Chat/message technicians treat all customers the same as if they are completely computer illiterate.

Elaine was EXCELLENT. Great customer service and listening skills.

The agent was knowledgeable and provided a clear explanation of the different option plans. Friendly and pleasant on the phone. Great customer service.

If you are a small business, use these people at your peril. They have no idea what you need and will not be able to help you. If you are a large business and can afford to keep a few people employed full time to constantly call and monitor what they are not doing for you then maybe they’re a good fit.

professional, listens, patient, knowledgeable.Questions had to do with MS Office Home/Business that was not in the scope of the representative that WAS very helpful. So, have to go to Microsoft directly.

Techs are always patient and helpful. As an older non technical person, I have appreciated their willing ness to walk me through problems, not of their making to get me up and running, or walking fast LOL

GoDaddy has an individual named David Lee who is helping me with my website building, we’re almost finished. He is a quality, patient, and helpful individual.

Trying to get support when things go wrong is extremely frustrating. Calendar service on my premium plan website stopped working. Godaddy has introduced an AI chatbot support system that is completely useless, it asked for the same info 4 times and kept looping. Just call the phone support line instead.

He was very courteous, pleasant, and extremely knowledgeable. He didn't hurry me thru anything. If I wasn't so tired I'd call him again!

Today, I connected with a GoDaddy technical support person who was excellent. I needed to resolve a few issues regarding my new hosting plan, activating SSL, setting up FTP access, and configuring new email accounts.The agent (from Malaysia) systematically guided me through all the processes. His favorite question was, "Is there anything else you want to look at?" We accomplished a lot within one hour! There was no charge for any of his help.Unfortunately, with GoDaddy, my experience depends upon who I happen to get to assist me. On other occasions, the agent just seemed interested in upselling me on additional products or pointing me towards added technical support that required expensive payments.I'm not sure what the problem of consistency is with GoDaddy's support, but I hope they're working to achieve a uniform level of quality regardless of where their staff is located.

Customer service seems to be drastically improving!

I was so please to have him walk me through getting my email set up on my phone. I had tried looking up on the internet but this was so much better. He was very friendly.

Daniel is a keeper. Superlative people and technical skills.