I am really happy and thanksfull for Big Rock chat team, most of all Younes, he was very helpfull and resolved my issue. I was so happy. Great experience each time i need help on your plateform.

Once I got to the customer service rep everything went smoothly. Only issue was the bot just kept repeating the same information until I was able to find the right combination of words to move the process on. Then the rep was amazing right on the money and walked me through and verified everything was g2g Awesome!

thanks for for support ur problem solving skill is great as a devloper i also want to become as u.

I go to the Support Chat option I tell my issue to Big Rocks' AI Assistance (Emily) then I say "Connect me with human" and I'm redirected in 20 seconds, that's amazing, The support team handled my issue and resolved it under 1 minuit

Big Rock is the best, since I migrate all my 15 websites including my client sites I never worry of any security issues anymore, thank you Big Rock.

The best hosting provider i have ever experienced, no downtime, no this and that additional payment/fees/charges/I reccomend every indian should make Big Rock as their first choice.

The Support is very reliable

Great service, always running, easy to navigate

Bad customer service. Impossible to create CSR code, no tutorials on this and customer service tells you that they have no knowledge and will connect you to someone- then they just ghost your messages???????

Helpful and professional service. I’ve been with Big Rock for nearly a year now and haven’t encountered any issues. Product management is straightforward and easy to navigate.

Please read my bottom two paragraph added information for my response to Big Rock's reply.Big Rock has at least two problems. One is false or misleading (at best) advertising - the other is no understanding of customer value - which I still think is important for any business that wants to be viewed as professional and worthy of customer loyalty. I am a very dissapointed current customer. I will be happy to provide more info to anyone interested - but I suspect this review will be sufficient info for you.I saw your response and I want to make this clear to you and all review readers. If you are offering $20 off a $100 yearly purchase amount, and you are forced to buy a minimum of 2 years, you need to pay $180 and you are getting $20 off a $200 minimum qty purchase. For any educated buyer, they will realize that is a 10% discount, not a 20% discount. Your sales page does not disclose the 2-year minimum purchase. Would it be correct to say you are giving 40% off a six-month purchase which would be the same 10% of the minimum quantity purchase? Because you are Lithuanian-based it must be tempting to skirt truthful advertising laws in the US but that will not result in your being trusted here. I hope you want to, and can do better.Who is the domain registry? Do they force you to sell at a specified price? Do they force you to offer a 2-year minimum purchase? Do they force you to say that is 20% off?

It's simply the best web hosting platform I've used so far.

cool and exited i think its verry helpful

At first I was very nervous because the assigned consultant did not respond at all. However, when I started talking to Arthur, I felt safe and he was very patient in helping me solve my problem. I was very happy because he was confident and his answers were comforting. Thank you.