I've been hosting my websites and domains with Big Rock for the past 5 years and they've been great. What's most important to me is reliability of the platform and great support, and Big Rock has 10/10 for both. Always had fantastic interactions with their support team on live chat who are professional, responsive, patient and helpful. Big Rock's pricing is very reasonable too and I would not hesitate to recommend Big Rock to all my clients and anyone else.

Good job, everything was solved quickly!

Very competitive rates, great services, value for money, on time prompt support.

Great service any way you cut it. Best prices also

I am a beginner user! I was updating functions within my website and came across a problem. I reached out to the helpdesk and Emily was so helpful. I don't know the correct terminology for everything but Emily was still able to help assist and fix my problem. I was back in and updating and accidentally reset all of my settings. I reached out to Emily, and she came to the rescue once again! Her expertise and excellent customer service helped me through my process. I am so thankful she was able to help me through when I was frustrated and stuck. Thank you!

Varey helpful

The support bot was not helpful at all. However, once a representative joined the chat, they did their best to address my issue. Despite their efforts, I couldn't achieve full resolution due to some limitations with Big Rock. I am still unable to renew one of my services for a year, and the client might cancel the plan. Additionally, I cannot change the main domain setting on my premium hosting plan yet. Here’s the response I received:"Since your domain is currently on a 24-month cycle and hasn't expired, it can't be renewed early for a shorter period. You will need to change the billing cycle first and enable auto-renewal.""At the moment, it's not possible to change the main domain associated with your hosting plan. Please note that the main domain listed on the hosting plan does not affect your websites or hosting service; it merely indicates the first domain connected to the hosting."In summary, I had to say the the representative was very helpful and knowledgeable about the services.

The agility and competence in solving the problem were incredible, the professional was fully qualified and carried out the request perfectly in just a few minutes. Excellent.

Big Rock team really does its job well. Although they wait a little bit for your problems, the result is incredible. A brand that I recommend and get good results.

excellent customer support in crisis.

Big Rock is a scam website, so I will never recommend buying domains or hosting from them. Even if someone submits a report against you, they will block your domains and hosting and not provide you with a backup. They scammed with me 3k$ and even not sharing my sites backup

Excellent so far, i've been using this to host my site for more than a year, no complains, almost no down time. Happy with the results ! recommended !

Good one hosting and fast response by support team great experience with them

Customer support is awesome, most of the time they go out of way. And ensure customer gets what he is looking for. They always make a sincere effort in helping the customer and 99.9% times they succeed in that...

They were very helpful and patient it didnt take a lot to help me with my problem of deploying my django website thats the best website for hosting and deploying

Fast and constructive support even on my day off! Got a detailed response about solving my problem. I will pass the recommendation to my programmer. Thank you, Fauzan