You people have always figured out every problem and kept the website working well. I used to have a different ISP and they were not as good. Thanks for your fast service

He helped me with what I needed in an optimal way and was willing to answer all my questions.

I had no issues with Uptime apart from when they updates the Host UI..The implementation of backups & Virus scanning saved my websites from constant brutal attacks!The only downside being, getting to a real support person became hard due to auto-response robot.

Nice platform! Live chat to resolve issues. Nice and supportive team

Well anyone thinking of subscribing to Big Rock needs to think again. I have spent over 4 hours on chat support today over an issue with the server causing my site to have issues. Support was terrible, i went through 4 support agents as each one just gave up due to not knowing what to do. I have now subscribed to Siteground which at least you can speak to someone instantly and get the support you need. Unfortunately as i have gone past the 30 day refund policy with Big Rock, it is now a court application as they ignored my request on how to initiate the refund. STAY WELL CLEAR. If it works its ok but if you run into problems the chat support is absolutely useless. The support agent is juggling other users and you need to wait, in my case a response back every 20-30minutes hence why i was on support chat for over 4 hours.

I have been mostly happy with Big Rock, for not just its pricing, clean interface, and, features, but also, highly knowledgable and courteous support. In most cases (98%+), I have received satisfactory resolutions to issues I have faced.

Always awesome with domains, hosting, SSL & emails.

DO NOT USE Big Rock EXTEREMLY DANGEROUSE FOR YOUR BUSINESSMY EMAILS HAVE BEEN DELETED BY Big Rock FROM NUMEROUS ACCOUNTS BY THEMSELVES AND WHEN i HAVE ADDRESSED IT THEY SEEM TO BE CLAIMING WE HAD DELETED THEM.YOU HAVE TO GO THROUGH THE TEDIOUSE TASK OF EMAILING THEM OR ONLINE CHAT."DO NOT DO NOT DO NOT JEAPORDISE YOUR BUSINESS"OWAIS

The best support on Hosting provider. Live chat has helped me resolve any issues within a matter of few minutes.

Well trained customer support. Thanks a lot every-time supporting us.

work experience is good but premium price is high so please cut of premium price

I had my first ever contact with Big Rock support, and I have to say. It's the best I have ever experience with any host I have used in the past.Ivan was a highly knowledgeable person and very fast. He is very professional, well mannered and knows what he's doing from head to toe.He is there to help and he does just that professionally without fail. What other support would usually throw at you to do it yourself, Ivan got on the job himself after he recognized my concerned I might cause more damage if I go through sensitive files I know nothing about.Support makes a huge difference between staying with a host and moving on to somewhere else. Many of us only know how to write a blog or throw up some products on a website but don't know how to fix the core of things if something goes wrong.I take my hat off for Ivan and congratulate Big Rock for hiring the best people who knows what they doing. And for providing an excellent support service. Keep up the great job and all the best to you Ivan. I hope there will always be open doors of great opportunities awaiting you in the future when you need it.

Ease of use. Performance hasn't dwindled. It's been better even with all the additional sites on my hosting account.

Recently i buy Big Rock premium webhosting but somehow any reason my domain not be activated so i cancel the hosting plan and apply for refund they cancel my service and assist me gently and refund me in just 3 Days I happy From Big Rock services

Refund Cancel With Out Any Resion

Amazing customer support!very effective and swift customer support team that won't let you downThank you SantiagoI highly recommend Big Rock!!

Help full with amazing features

Ashley is a wonderful customer representative. Supported me greatly.