The bot that responds at the beginning is a great help, but even more so are your agents who provided me with quality information and solved my problem and made every detail clear.

Big Rock's solution is intuitive and user-friendly. The drag-and-drop website builder is an easy way to get a site up and running quickly. But I've been the most impressed with their support. So many other SaaS companies offer little-to-no support. I recently was working through a complex issue with my hosting. The support agent, Joao, was smart, responsive, and friendly. He worked with me to resolve the issue with proactive suggestions and a collaborative approach. It was a great experience and cemented my trust in Big Rock as a company. This is the way support should be provided.

I’ve had a fantastic experience with Big Rock’s customer service, especially with Mae and Emily. They are incredibly responsive, knowledgeable, and genuinely helpful. Whenever I had questions or issues, they were quick to assist and resolve everything efficiently. Their support has made my experience with Big Rock truly exceptional.

very helpful customer support. i came here wasting my 3 years on AWS.

I've been hosting for 9 months someone report our server now we had an server outage for 12 hours. We asked for temporary activation while we processed the verification and no timeframe to us to give before they act to disabled our services, support are being awful never to this hosting.

Fabia was incredibly helpful and professional in assisting me with my refund. She made the process easy and stress-free, and I really appreciated her prompt and friendly communication. Her support exceeded my expectations. Honestly, with the level of service she provided, she definitely deserves a salary hike!Thank you, Fabia, for your excellent service!

My problems were addressed immedietly and with positive attitude, I have had nothing but good experiences with Big Rock, even with the transfer of my domain from shopify ( which was a nightmare ) Big Rock was so good and efficient

Mostly we users feel helpless, as everything is remote and run through bots. BUT here in Big Rock, the online help content, the bot search based on our queries and then ultimately to the end customer success team was so seamless and prefect. I could restore my lost work within no time. Thank you so much. Really Appreciate.

You are handled by an AI robot, who spoofs up information that don't make sense. Then you ask to speak to a human, to which the AI robot after refusing twice tells you, ok I am now transferring you to our Customer "Success" Team.After one full hour waiting for the "success" team to arrive, there was no response whatsoever. I have decided that this company is not worth getting my business and I will be transferring out....Beyond dissapointed. And lesson learned.

Great technical support and patience of the support personnel helping me solve technical issues.

Big Rock is, so far, the best hosting server I know. I have nothing to complain about.Besides being responsive, beautiful, organized, and simple, it also has all the settings that even a beginner can understand and quickly interact with. Their servers are fast and offer great hosting packages.

I tried to build a website with them. I was complicated and when I ask for help all I got was response that was not understandable. Then when I ask for more help the gave same answer. After that the quit talking to me. With no one to call you just get left hanging in the wind. Dont do business with them.

It was very easy to move my company email to Big Rock-- very easy. Very cost effective and although I did it to save money and a lot of it, I did have a tinge of hmm what am I getting into. Well I can answer that question now with a resounding it has been a great experience all around.

I have no problem with Big Rock. It is fast , reliable ..

Big Rock.com website storage is over the top. They offer everything you need in there packages and you can’t beat there pricing. Whats even better is there customer service they know there stuff and available to help right away.

Good platform for people to raise there business in advance technology. Appreciate ??

Sasa was a pleasure in assisting me. Wordpress had me frustrated and she speedily answered questions that I had and ultimately I saw my issue was that my Wordpress version was why I was having problems.