I had a great experience because the time to answer was fast, and the service had a good quality too.

Julia demonstrated excellence at every stage of the support process. Extremely knowledgeable and helpful, she conveyed confidence and complete mastery of the subject, resolving my request quickly and efficiently. Additionally, her friendly and attentive approach made a significant difference, making the experience smoother and more enjoyable. Professionals like Julia set a high standard for customer service and positively reflect the company's image. Absolutely a 10/10 experience!

Devi was really cooperative and professional!I would like to thank her for her time and effort

Awesome experience from Michelle. I was really stressing out from losing a backup but she helped me to recover it. Thank you!

It’s good and good service

I am totally inexperienced setting up a website. It turned out to be even more complicated than I expected. Rodrigo and Manuel went way out of their way to help me, step by step. Not only were they very helpful technically, they made me feel confident when I was frustrated. I completely recommend Big Rock

I do not like this website hosting service. I asked for a refund but it was outside the refund period. The only reason my website is still online is because I could not work out how to park the domain, and even after speaking to customer service still could not work out how to do it. So it's up there with a template for selling soap, which has nothing to do with what I planned for the original website. To make it into my website would be too arduous - making the site is extremely un-userfriendly. The font of my website just changed on its own halfway down the page, for no reason, I spoke to customer service, I was looking at the code. They could give me no answer. I got the recommendation to use the site from a website creator on Airtasker, who basically recommended it to get the referral money. It's a shit product that makes people money on a referral fee, that's all its got going for it. Wix is way better and easy to use.

Good and easy to sine in and help section very very good

I highly recommend Big Rock for hosting because their service is more affordable than others and offers highly secure hosting. I really like it, and most of my clients switch to Big Rock due to security concerns with other providers. However, one issue is that their email data storage is limited; I think it should be increased.

Big Rock's customer service is truly exceptional—always professional and quick to respond. In this case, I was assisted by a very skilled representative named Jean, who helped me efficiently and professionally. I highly recommend Big Rock to everyone. I've tried many hosting services, but this one is by far the best!

very prompt support

Very good support, straight to the point, solved all my problem, very polite.

Catalina was a great help with my problem, after a long time talking to other operators she was the only one who gave me a function

Amazing team! Always there to help out immediately!

Thank you so much , I truly appreciate your support and the prompt action you took

Price is excellent and the builder is fairly easy to use if a little clunky.However, once I had finished the site I tried to accelerate it's being found by Google using Google Search Console. The Website builder does not support direct upload of html and there is no way (despite what the AI help says) of copying code into the header which is what Google needs with a HTML tag. You then cannot revert to another editor to continue the site, which is a shame.The AI help tool is really useful though. I wish I'd known I'd have these issues before committing to three websites and an e-mail address for 12 months.Update: Big Rock replied and reached out which was nice, couldn't resolve the problem, did offer other solutions. So the lesson is that using Big Rock Website Builder is a 2* Experience, but using Big Rock in general to host a website, buy domains and create an e-mail account is a 5* experience.