Kodee was very efficient and friendly. Solved a difficult problem. Thanks Kode!

Big Rock web hosting is awesomeReasonable price..fast and reliable

Rodrigo was able to restore my email messages after I foolishly deleted an email account! With little prompting he understood my needs and resolved my problem by restoring my deleted emails. AMAZING customer service!

Had to change my email host. Got and instructions but did not have knowledge how to change, the support helped to do everything. all done in 20 minutes. Greatly appreciate and recommended.

Just greatt honestly

I had a problem due to an error on my DNS zone and the support (Nikka) intervened immediately to restore everything. High customer service.

I had a unique issue that was resolved quickly and accurately. I purchased a .it domain that required Italian residency, which I don't have. The support team understood the problem, resolved it, and refunded the cost.

I cannot say enough about Big Rock's exceptional customer service. I had the pleasure of working with Yayang, who went above and beyond to assist me during a 35-minute chat session. Her patience and understanding were truly remarkable. Not once did she rush me or make me feel like I was being hurried off the chat. Instead, she kindly offered to take care of certain tasks for me, recognizing that I wasn’t entirely sure how to handle them myself.Yayang’s willingness to step in and resolve issues saved me money and helped secure my future earnings by ensuring there would be no further complications. She guided me through the process methodically, staying with me every step of the way.I am incredibly grateful for her help and can’t recommend Big Rock’s customer service highly enough. Yayang is a shining example of excellent support!

The support was amazing

I'm very happy with their hosting services.

I received a great help from Rayane for the breakdown of my website and my professional email adress which was no more working.

Dear Big Rock,I appreciate the value and services you provide, especially for beginners like myself. However, I have a few suggestions that could enhance the user experience:1. Simplified Explanation of Technical Terms:• Building a website can be daunting for beginners due to the technical jargon involved. It would be helpful if Big Rock could provide straightforward explanations or analogies next to technical terms to aid understanding.2. Step-by-Step AI Assistance for Website Building:• While AI assistance is beneficial, current technology is not yet capable of fully understanding and meeting all specific needs. It would be beneficial if Big Rock could break down the AI workflow, allowing users to complete website tasks in stages rather than expecting AI to do everything at once.3. Increase Template Variety:• The range of templates provided by Big Rock is somewhat limited, which may not cater to everyone's needs. Increasing the diversity of templates could cover a broader range of user requirements.4. Initial Setup Based on Reference Websites:• For beginners, referencing is an effective learning method. If Big Rock's AI or other website building tools could create an initial setup based on reference websites provided by users, it would be a positive step that allows for further customization.5. Simplified Operational Logic:• Considering that beginners may not be familiar with technical operations, Big Rock's website operational logic should be more intuitive and user-friendly to accommodate non-professional users' cognition and habits.Your services are still commendable, and after comparing various hosting providers, Big Rock remains a strong choice.

Their Customer Support Is Too Much Superb And Friendly, Sometime they help to solve issues that they are not responsible to solve. Seriously they are serving more than charges

Perfect service

This is some of the greatest service I have ever used or even heard of in my life. So far all of my questions have been answered and they are so fast, helpful and nice. On a scale of 1 to 10 in the service industry they are a 10. Which is very rare.

The quality of support is very high, he was very patient and answered my questions quickly. Thank you for helping me solve the problem!

Although it took a bit long to get a human agent on the chat, the agent whose name is Ramiro really was really helpful. He checked my web from his end to make sure everthing is OK. Thanks.

I experienced problems configuring the object cache, with the LiteSpeed Cache plugin giving the error message "Connection Test: Failed". I contacted the support team for Big Rock, and they were really great, diagnosing and solving the issue quickly for me. The caching was then checked and ensured to be set properly for my site. They definitely exceeded my expectations regarding their skills and commitment to customer satisfaction. Highly recommend Big Rock for their top quality support!

Fantastic job! I am really happy with Big Rock support! They are very professional! I was attended by Matheus and he was super professional.