Michelle was all professional and helpful. Provided the right info for us to complete the task and solve the issue at hand.Wonderful support indeed.

Orland was great to the point

Great customer support,I got confused and renew other plan from my current plan, Big Rock team help me to get my website done

After talking to a lot of employees, finally, Cleiford was able to help me! Thanks again! I was so panicked. Big Rock CS should provide either video as not all the clients are web developers and need to understand in layperson's terms.

Best support I've ever had, very polite and helpful. In a few seconds she understood the problem and resolved the entire situation.

Big Rock's web hosting is very good and cheap. I found there platform for wordpress development is very good. They have a very good AI based chat option that helps you in your development as well. One thing which i like about that AI will redirect chat to live employees whenever needed and it ensures no issues get unsolved. I hope they will keep supporting their clientslike these in future as well.

Busco alternativas y soluciones al problema!

Easy to understand. Great guides on how to build websites. Endless opportunities to be successful in the digital world.

The features with great services for any new and professional is their USP

He was very understanding and was adept at understanding, explaining and solving the problem.

Satisfactory Chat Support, Thums Up

it wasnt easy to explain to the bot my issue but when an agent came to me, i could head everything perfectly.

Quick, simple, and to-the-point instructions all with a great attitude!

Rizka was very helpful in assisting me with my situation. She listened, acknowledged my concern and ultimately assisted with my refund. Thank you for your help!

Super impressed yet again with the immediate, personal, and very knowledgeable response the Customer Support team provided to get my problem* resolved quickly and easily. (On a personal note, it has always been my suspicion that very many of the negative reviews you may see online about Big Rock are fake reviews written by their competitors. That's only my opinion but I believe it to be accurate. I've been with them for years and have never once experienced the problems they describe. Quite the opposite, in fact.)*This time it was that I had noticed that my MX records change was not propagating and it turns out the vendor gave me incorrect information. Big Rock quickly gave me the correct information, which worked perfectly. It wasn't even their product that was the cause of the problem yet they fixed it. This has been typical of my experience with Big Rock Support. Disclaimer: I am not affiliated with, nor compensated by, Big Rock in any way whatsoever. I'm a long-time customer of theirs and nothing else.

Very empathetic, polite, kind and helpful. Solved all of my issues.

Big Rock disabled sendmail email service to all my websites without notification. I have several travel booking websites and I did not receive any requests for over a month.  Luckily a client sent us an email last week stating that they submitted a request but did not receive a response. I can only think that we lost several clients because we did not receive the requests.I spent over 3 hours troubleshooting all the wordpress website contact forms only to find out that Big Rock turned off the sendmail service. wtf!Big Rock sent me 1 email Feb 12th "Hosting Sendmail service is disabled for ...." 1 website and there was no mention that it would affect the entire hosting account. Their template response was that the 1 website violated their terms and conditions. The worst part is that the website Big Rock reported as SPAM has a landing page and only 1 contact email account that is not being used. So it does not make sense that it would send out spam. I disabled the email account.Big Rock due a better job communicating that disabling sendmail will disable outgoing email for the SPAM website and ALL websites in a hosting account.

reliable trustworthy company with fair pricing. Have found their youtube tutorials helpful.

I’ve been using Big Rock for my hosting needs, and I have to say, their service is top-notch! The prices are incredibly competitive, especially considering the high-quality services they offer. Whether you’re looking for shared hosting, VPS, or even cloud services, Big Rock delivers exceptional performance without breaking the bank.What really stands out to me is their customer support. I’ve reached out to their live chat a few times with issues, and every time, I’ve been blown away by how helpful and responsive their team is. They’re quick to solve problems and guide you through any challenges, making the entire experience stress-free.If you’re looking for reliable hosting at a great price with fantastic customer service, Big Rock is definitely a choice you won’t regret!