Support has been really helpful in resolving issues and shedding more light into a problem. Available 24/7, responsive, and always willing to help whether it be technical, account, or general issues.

For someone who out of date with technology i found it is easy to set up, edit and manage the website. Its user friendly and intuitive to navigate. Its been a great learning experience and kind of fun in the process.

Easy integration, excellent guidance.

Most of all, they have been patient and courteous. They have an AI Bot that helps with most issues; if not, their customer support can be invaluable. I have had several problems in the past few years, and they have addressed every issue.

Great and fast service, they were able to fix my major issue in minutes only!Highly recommended!

I got double charged. When I reported the concern, It was resolved instantly.

Four days ago, I started hosting services from the previous hosting provider to Big Rock.Account opening and payment, like on any website, went as smoothly as anyone would have hoped for. But after that, all hell broke loose.1. The active website migration tool doesn't function properly. Even though you follow all the online instructions, the most straightforward option, where you provide the WordPress login details, fails to work. It keeps prompting you to install the all-in-one migration plugin, which has already been installed and activated.2. In addition, the customer assistants, who likely work from home, appear poorly trained. They can only read prewritten scripts without considering the actual issue. It feels like the better you describe the ongoing problem, the more difficult it becomes for them to understand.3. On the third day of moving services, all my domain-linked email accounts went offline. As a result, access to my Big Rock account was restricted due to one of the emails being used to log in to the Big Rock account and the two-factor authentication method. One day before emails went inactive, I raised the concern to the customer service advisor about the potential issues with the email accounts after the website fully migrates to Big Rock. But I heard back that nothing could possibly go wrong. So I relaxed.4. Without access to the account, I was left with two options to get assistance. One was account recovery, which may take two days to complete. And the next one was to send Big Rock an email. While a two-day account recovery solution sounded harsh to me, I decided to send an email. After several emails' exchange, I was told that the only way to regain access to my account was to fill in the Hosting Account Recovery Form. So I did it. But that was not the end of bad news. For the identity authentication (that is how they named it), they asked for sensitive information like credit/debit card images, bank statements, and images from the mobile banking application. At the beginning, I refused to do so. Later, I realised I would be ignored until pictures with sensitive information were submitted. One word - unbelievable!5. I also had a very strange communication experience after emailing the team at account.Big Rock.com. For over an hour, I interacted with four Big Rock Customer Service representatives (three humans and one not particularly intelligent robot). The first was Annas, followed by a robot named Kodee and two other humans, Miguel and Carla. It felt like they jumped in at any convenient moment to them and tried to offer me advice based on whatever came to their minds first. It was one of the strangest email communications I've ever experienced.6. The frustrating reality is that Big Rock does not offer phone support for urgent customer needs. Based on my years of experience, I learned that companies without telephone support are less reliable. I now realise that the positive customer reviews primarily influenced my decision to choose Big Rock. So, I admit I made a mistake. However, I can not be the only one who struggled with Big Rock's customer service. Hence, I strongly believe that not all of the positive reviews about this company are genuine.Today marks the fourth day since I began migrating my business website, and I still haven't recovered access to my Big Rock account. My website's domain is also due to expire in two days, so I expect to face more issues in the days ahead.So here is my advice for the future Big Rock customers:- If you plan to migrate your active website to Big Rock, make sure you know what you're doing, and you'll be just fine.- If you lack knowledge or are unaware of hosting services, please avoid Big Rock. Ultimately, after several sleepless nights, you'll achieve a successful conclusion. However, there is a big chance that during that time or shortly after that, your family members will stop recognising you. It can be anything: a visual change, weird behaviour, mental disorders, you name it.- Please be prepared to spend more time seeking assistance. The telephone lines are not available, so the success of chatting or emailing will depend largely on luck. There is a low success rate for your request reaching the appropriate person. Your support request will likely land on the loafer's desk. Or, who knows, you may get lucky.I hope all the above will assist you in making a relevant decision. I trust you will choose wisely. Good luck!

I recently had the pleasure of receiving support from Marija, who helped me regain third-party access to my email account. From start to finish, Marija's professionalism and swift assistance were evident. She addressed my issue promptly and provided clear and effective solutions. I was especially impressed by her attention to detail and her commitment to ensuring that my problem was fully resolved.Thank you, Marija, for your outstanding support. I truly appreciate your dedication and expertise.

The best customer service I have ever experienced.Fast, exhaustive, kind, competent.Services are among the cheapest, Nice user interface with hPanel.

In the past, even creating a private website required effort, spending money, and more specialization. But now Big Rock has made all these details easy, and I have begun to display my work in a more professional manner.

When I started setting up my email accounts, I ran into some problems that I didn't know how to solve. The response to my questions through Big Rock's messenger was quick and accurate, so I was able to finish setting up my email accounts without any problems.

It was grat because they gave me an important imformaion that I can show to the previous provider which is like an evidence for us

I want to express my sincere gratitude to Rayane for the exceptional support I received. From the moment I reached out with my technical questions, Rayane was not only incredibly knowledgeable but also patient, attentive, and genuinely committed to helping me solve every issue I encountered. His expertise and dedication made all the difference in navigating complex technical challenges, and he answered every single question I had with clear and thorough explanations. Rayane truly went above and beyond, and I feel incredibly lucky to have had him assist me. A huge thank you for your outstanding service — you are an asset to your team and a real lifesaver!

I've recently switched my website build to Big Rock, both for myself and for a client. Not only is their website builder super duper easy to use but today I needed to reach out to support for the first time... I am a Tech VA so I speak to tech support repeatedly (especially on some super glitchy client platforms) not all tech support agents are created equal but Deividas was so so helpful and made it so easy for me to understand what I needed to do! 5 Stars all the way :)

The support service is really good and fast.

Simple, responsive and trustworthy!

Miguel! is great and very skilled support agent of Big Rock. There was an issue for settig of Google Workspace with my Big Rock account. He support me in a really skilled and experinced way. He shared me the particular article to which I followed to setup the required records. Furhter, he helped me out in such a kind manner to set up my remaining records at his own in few minutes. I really appreciate his efforts. Great support.

I am writing this review to share my deeply disappointing experience with Big Rock, in hopes of informing others and urging the company to reconsider its approach towards customer service and transparency.Account Suspension Without Clear JustificationMy hosting account was abruptly suspended by Big Rock on allegations of phishing-related activities—a claim I firmly contest, as I have never engaged in any form of phishing or malicious behavior. Despite my repeated requests for a detailed explanation or concrete evidence to support this allegation, Big Rock’s responses were vague and non-specific. I was not given any clear indication of what the alleged violation entailed, leaving me with nothing but general statements and no actionable information.Withheld Domains and Refusal to Facilitate TransferBeyond the suspension, Big Rock has withheld three domain names that I purchased and paid for in full, along with other related services. Despite my requests to transfer these domains to another registrar (e.g., alsmsar.com), Big Rock has refused to provide the necessary authorization codes (EPP codes) or any means to recover my domains. This decision has significantly impacted my ability to maintain an online presence and has resulted in operational and financial losses.Lack of Response from Higher ManagementIn an effort to resolve this issue, I escalated my concerns by directly contacting Big Rock’s CEO, Mr. Daugirdas Jankus, and the Chairman, Mr. Arnas Stuopelis. Unfortunately, I received no response from either of them. Copies of the communications I sent to these executives are attached as part of my documentation. Their lack of response has only compounded my frustration and disappointment.Impact on My BusinessThe abrupt suspension of my account, coupled with the withholding of my domains and services, has caused significant disruptions to my business. I lost access to essential data and my websites, which has damaged my professional reputation and resulted in operational setbacks. I was more than willing to cooperate with any investigation or to take corrective measures if given a fair chance; however, Big Rock’s decision was made unilaterally and without proper dialogue.Final ThoughtsI believe that every customer deserves clear communication and transparency, especially when serious actions like account suspension and service withdrawal are involved. My experience with Big Rock has been extremely unsatisfactory, and I would caution potential customers to carefully consider these issues before committing to their services. I sincerely hope that Big Rock will revisit its policies to ensure that cases like mine are handled with the fairness and professionalism that customers rightfully expect.I share this review in the hope of encouraging positive change and better customer support practices within the web hosting industry.

I had a trouble with email accounts when moving my domain from one website to another. Marija from the support team was very effective in handling my request and solving the issue. I can say that she even went beyond what I was expecting. Thank you Marija!