The company has reliable services and excellent customer service. I have used it for more than 2 (two) years.

I had an excellent experience! The team responded very quickly and efficiently. They had so much patience with my complicated issue and the team remained kind and polite all the time. To fix the issue they sent me really clear guidance, which was very easy to follow. I would definitely recommend Big Rock!

Excellent Service .Support Team is Exceptional . Whenever I Reach them out for any issue its resolved in very less time . Very High Level of Service

Ya I really very happy love hongister

I have never been scammed this bad before :-( I wanted to upgrade my Google WS through my Big Rock account, but instead of upgrading my existing account, I by mistake "bought" a new subscription. When I found out the mistake and wanted to correct it, the response from Big Rock was that a refund was not possible and I could just buy a new upgrade for my account. So the "wrong" upgrade was lost and I lost $149.So just to be clear here, I wasn't cancelling or making them loose money, just pressed the wrong button and tough luck bro... WTF!!!Can't recommend someone this strict and money hungry

I had an issue with my hosting, and Raya from Big Rock was an absolute lifesaver! She was incredibly patient, knowledgeable, and quick in resolving my problem. Her professionalism and friendly approach made the whole experience smooth and stress-free. I truly appreciate her efforts and outstanding customer service. Big Rock is lucky to have such a dedicated support agent. Thank you so much, Raya!

Raya was very patient and helpful. She was also succint by providing me with reference links.

I had an issue related to my domain, and Anne guided me very well. It was a good experience; she explained everything clearly through chat.

I have been using the Big Rock web hosting platform for over seven years, and I couldn’t be more satisfied with its performance and reliability.

They really know what i'm talking about... Great expertise!

Big Rock is Gold Standard Next-Level. Phenomenal. The support team is incredible, too. Kodee goes beyond the call of duty. He solved a Site Kit problem that has loomed over me and my site for over a year. This is what makes Big Rock stand out from the rest.

Nice and good night love ?? ??

Karolina was really helpful and worked through the problem to find a solution to the Website migration issues I was having.While the Chatbot was useful and very responsive and helpful, when I got to the point of needing Human assistance I was put in touch with a real person - Karolina, straight away. Humans - nothing beats them! Karolina was great and didn't just give up when the first solution didn't work. Hopefully migration will now go through without a hitch! Thank you!

Responsive and nice support,. Great Job Love it

Most incompetent group of people working, they do give you a feature which is good and a few days later its gone, for instance there was a feature in the Big Rock web builder to show related products on the product page - gone removed and their excuse we are making space for better features which never came to replace it, second they had a feature ti duplicate a website data including everything (prducts) however they removed it because that was something which worked for user!

she was great, responds fast and into the point and helped me a lot, I love the experience with her

I joined Big Rock yesterday. They have just made mistake after mistake after mistake. After talking to Lilis in customer support for hours she assured me it was all fixed and when I check today the migration will be complete. It’s not I have been on hold for 2 hours with shifa now getting no feedback since she told me it would take 10-15 minutes. So I contacted them via Facebook. They said let me take 10 minutes to look into it . They get back to me and say as I’m talking to live support ( shifa) wait for her. So I’m getting absolutely no where with any of these people . Not a single update. But a 30 page website gone. Cheap they are. And I now see why.So after a day on hold basically. They were then looking at the entirely wrong website. So now we start again. The websites have totally different names , it’s embarrassing for them.Edit after 26 hours and over 200 messages I was asked ‘what are you asking us to do’, the first person who I dealt with never listened and gave bad advice causing this problem. He was too rushed and clearly not paying attention. Then as more and more people got involved it became like Chinese whispers. So whilst this question was infuriating it was the right question to ask. Then after all the chaos, it was resolved in minutes, literally. 31 hours of back and forth and fixed. The main issue is communication, people didn’t read the earlier customer supports conversation and after 3/4 people had been involved the initial question and problem was lost. Frustrating. But fixed Edit againAPPARENTLY NOT FIXEDthe website is migrated to Big Rock but still not live. Last night a manager contacted me as a result of this review. Rahma she understands my frustration blah blah blah and will personally check it all. I wake up today , no further messages and it’s still not working. An absolute joke of a company. So for the 3rd day running ( and I have only had the account 3 days ) I am on hold again.FINALLY STRAWSo having spoken to so many people in customer support that I am lapping them I’m back with Shifa. The website goes live yay a few pages are missing and some photos but I can fix that. Now however people can’t view it because the security certificate is wrong.Absolute incompetence, they have one job, one and they just can’t do it