Easy to work. Good experience,

Thanks a lot for the fantastic services

I had a question I didn't know the answer to, and Kodee, who helped me, had the answer for me very quickly.

I want to say that Graciele. from Big Rock was a wonderful help to me today. She was able to resolve my domain DNS issues without any hassle. She knew exactly what to do and did it quickly. Thank you again Graciele. with Big Rock

Amazing! thank you

Agent was quick, thorough, concise, friendly, etc. it's one of the most positive chat customer service experiences I've had. Even the AI bot seems human and that's nice. Neither felt all scripty and corny.

The hosting plans and the website builder is fantastic. The only frustrating problem is that we can't transfer the ownership of a website. I have created different websites for different people on my hosting plan but i am not able to give access of a specific website. Big Rock needs to work on this. Either there should be an option to download a backup and then restore it on the new account. this problem is eating me...I hope to get a solution as soon as possible.

I've been a customer of this hosting service for 10 years, and while the hosting itself is generally good, their account and domain blocking system is a serious issue.This is the third time in two years that I’ve had a domain blocked for no clear reason, despite having an active payment. My current domain is fully paid until September 2025, yet it's blocked due to some vague "chargeback" issue.Each time this happens, support tells me to "check with my bank" or follow unclear steps, but the problem is clearly on their side. My bank confirms there are no chargebacks or issues, yet my account keeps getting flagged.I even asked for proof of the transaction so I could follow up with my bank, but they were unable to provide it. This is highly inconsistent and raises concerns about their process. Instead of helping resolve the issue, it feels like an unnecessary delay and a terrible customer experience.The first time, it took over a month to resolve. Now, I’m stuck dealing with the same issue all over again. I have given them the same feedback before, yet nothing has changed. Their internal processes are inconsistent, and their explanations are vague at best.If you're considering this hosting provider, be warned: their account management policies are unreliable, and they may suspend your domain even if it's fully paid.Until they fix this, I cannot recommend their service.

The customer service is supper good and i love the way the tackled my problem. Thanks to Karolina

perfect for creat web site and good using

The representative I spoke with was not only polite but also knowledgeable and articulate. They carefully listened to my concerns, asked thoughtful questions to ensure they fully understood the issue, and communicated their steps clearly throughout the process. I never felt rushed or left in the dark, which is a huge plus in customer service interactions.

Nice person to talk and solve my problem in a min

nice comunication

fast solutions

Fast replys and answering every question as expected.

FRAUDALENT ACTIVITY, THEY HAVE CHARGED ME TWICE FOR THE SAME DOMAIN.AND REFUSED TO REFUND BECAUSE NO SUCH POLICY EXISTS

Thank you Nur, fast and great service

She do better job and given very faster response.