We recently faced an issue with Big Rock and had decided to move all our domains and hosting elsewhere. But then, their intelligent and dedicated customer support representative, Diana, stepped in and resolved everything patiently and professionally. Her expertise and commitment truly made a difference. We deeply appreciate her efforts—she took the time to ensure everything was handled smoothly. Wishing her continued success and blessings for greater heights

All I see is Domain suspended and I don't know my crime, let your customer care help me out

Very patient and empathetic. Nothing beats the service of a real person, not a machine.

Kodee was great help, quick and answered all my questions. Appreicate the knowledgeable help!

Dialed in and getting better every day.

Quick response, and sweet conversation

Evaldas was quick to understand and was able to help me, even though I was very angry with one of the employees. However, he took it upon himself to spend more than 3 hours just to help me, given my lack of experience and my slowness in completing the steps. I really appreciate his help and thank you very much for your patience and understanding.

Ayu listened to my issues, and did not instantly dismiss them. I was offered a solution and in the event it does not produce results, I was instructed to reach out again

I had an issue with uploading my website, and Igor went above and beyond to help me resolve it. He was quick to respond, highly knowledgeable, and guided me through each step with patience and clarity. Thanks to him, everything is now up and running smoothly. Truly appreciate the support

the person helping me was very fast and kind and straight-forward.

customer support was polite, prompt, understanding and helpful

I had an issue where my website (alifmeherab.com) was suspended due to a malware-infected theme I had unknowingly installed. Big Rock’s support team responded quickly, gave me temporary access, and guided me through the clean-up process.After I removed the malicious files, they reviewed and reactivated my account smoothly. I really appreciate their professionalism, patience, and fast response time.Highly recommend Big Rock if you're looking for reliable hosting with solid customer support!Alif Meherab

Works and fast and excellent customer service!

Thank you, my problem solved

Perfect customer service

best service. My more than 15 sites are hosted on Big Rock and i am realy satisfied and looking forward to updgrade my hosting plan.highly recommended