Working with Kodee was truly a delightful experience. Also incredibly informative and consistently provided quick responses to my inquiries. Kodee demonstrated a genuine willingness to assist me with my numerous questions, going above and beyond to ensure I felt supported. Their commitment to excellent customer service truly stood out, making the entire interaction not just productive, but also enjoyable.

Very Good service

Such a promplty and excellent support service, agent was so nice and detailed with the help

Deteriorating Customer Support and Unfair Account SuspensionRecently, I have noticed a significant decline in Big Rock’s customer support. Previously, responses to inquiries would come within a few minutes, but now it takes 10 minutes or even longer, even when the support agent appears to be online.An even bigger issue arose with my hosting plan. Although there were still 14 days left until its expiration, Big Rock decided to suspend it because they failed to deduct the payment from my account. Just a few hours later, I topped up my account and attempted to make the payment, but my hosting was already blocked, and my websites have been down ever since. More than 24 hours have passed, yet the issue remains unresolved, and customer support has not provided a clear answer.This kind of service is completely unacceptable. Instead of helping to resolve the situation, Big Rock has made it even worse. I have been a loyal customer, but after this experience, I am seriously considering switching to another provider.UPDATE:It has now been over 84 hours, and my account is still blocked. I appreciate your efforts, but I am becoming increasingly concerned as this issue remains unresolved.As I mentioned before, I run a marketing agency, and due to the account suspension, my clients' websites and email services remain offline. This is causing significant disruptions to my work and affecting my clients as well.I also noticed something very concerning—while my account is still not working, the ticket I opened is marked as "resolved", even though the problem is clearly not fixed. Additionally, I received a faster response to my feedback than an actual solution to my issue, which is frustrating.I kindly ask you to urgently prioritize unblocking my account while the payment adjustment process continues. I understand that technical and financial issues may take time, but my services should not be interrupted because of this.Please provide an update as soon as possible, and let me know if there is anything I can do from my side to help speed up the resolution.

Very Responsive! Quick and to the point.

I love the way they are dealing with customers. Totally Worth it. No but or if, just professional and personal services.

Support was extremely proactive and helpful in resolving my issue!

Big Rock is very easy to use and customer support is very good

good and fine

I was facing a problem with installing WordPress to my subdomain. Then I had a great assistance from Tiwi. My problem was solved real quick.

Excellent Support from Big Rock Team!Over the past few days, I encountered technical challenges related to domain connection, DNS settings, and SSL activation. Thankfully, the Big Rock support team provided quick and clear responses, guiding me step by step through the process.They were incredibly helpful in pointing my domain to Big Rock, adjusting CNAME and A records, and ensuring everything was set up correctly. The team's patience, professionalism, and dedication to resolving my issue were truly impressive.In the end, I successfully connected my website and activated the SSL certificate. If you ever need technical assistance, Big Rock’s support team is reliable, efficient, and highly recommended!Huge thanks to the Big Rock team!

the best on explain the problem

Big Rock support did a great job helping me with my VPS issue. I really appreciated their responsiveness and help migrating my email. Thanks again!

everything works really smoothly here! kodee is a great ai companion. i'll be switching my domain registration over as well this summer!