Since 2003 I had been using another provider (the most famous in Italy), last year I switched to Big Rock and now life is easier. I don't give 5 stars because for some important settings you need a VPS.But the sites are very fast, and the possibility of choosing the server from various areas in the world makes everything very efficient. Furthermore, assistance is fast and, apart from a few exceptions, the operators immediately understand the problem and help you solve it.The possibility of having a streaming package is missing, which for me would be very useful.PROWell-made control panel with intuitive interfaceability to transfer sites from old providers easilyfast and prepared support teamcompetitive hosting pricesCONSYou must know English for assistance.MySQL settings and in general not all parameters are controllable (e.g. you cannot restart your web service).Lack of a streaming service.Prices of .it domains (and geographical domains in general) are higher than in Italy.

Terrible support system, there is no way to reach anyone outside of support chat system. They make you go via knowledge base before talking to AI computer system. Afterwards I was on hold for 30 minutes before getting an actual person. The support team has very limited knowledge or maybe access to issues that maybe going on on your server. Support will submit your issue to another dept where you still have to wait for a response. This is very frustrating. GET A SUPPORT TICKET SYSTEM AND SUPPORT TEAM WHO CAN SOLVE ISSUES WITHOUT THE WAIT

I'm having a wonderful hosting experience with Big Rock. The support is super helpful and their web apps working pretty nicely.

I was having problems with a VPS....I presented the problem and we tried to find a solution together, which we found. perfect.....

I am super happy with my cloud hosting plan. Just what I needed for my agency. They are clearly continuing to refine the user dashboard and increasing functionality.

Posting family provides very poor service, no good service at all and their response time is not good. Your domain is suspended repeatedly without any help.

I had some issues but their TA team was able to resolve them fairly quickly.

I received useful information and helped me recover my website.

Awesome as always! I have been using Big Rock for years and the support is AWESOME!

I've been a Big Rock client for a few years now and had a recent contact with their customer service folks. I haven't had many encounters with them since I originally established my website and can honestly say that their service has greatly improved since then. Prompt, patient and thorough. Kudos to Big Rock!

Shelvi is an expert in here field for Big Rock on ser-side scripting, and now second time I have had to use Big Rock message service to help me sort out problems created by myself. It is amazing they can do this over the message system with ease and severe dedication to the job in hand. I wish more companies offered this kind of help to clients. So Big Rock once again in my case sorted out an immense and time-consuming problem with ease their end for me.They keep getting better and better in my opinon.

Regita consistently impresses with her quick responses and precise knowledge. Her ability to provide exact answers in a timely manner is both remarkable and highly valued.

Amelia you are great lady you are doing Good job.You solved my problem propmtly.Thanks

Very happy with the performance of my website. Thanks to this hosting provider.