Wonderful experience, I will probably become an affiliate as weel to promote as well

Fast and friendly customer support.A lot of TLDs to choose from.Easy handling panel,Good servers and competitive prices.

I tried signing up for Big Rock and it didn’t work!!!! They charged me but not once did it work!!! I have tried to email them to get my money back and they have requested screenshots of the charge which I have sent and they still won’t reimburse me for the charge!!! They keep wanting more info! It’s just a run around!!! They said my email doesn’t show up as an account!! Which is the whole point of why I should get my money back. My account was charged and they won’t reimburse me even though clearly an account wasn’t set up when I purchased the plan!!! This is the WORST service!!!!!!!! And the responses are AI or something, instead of people.

I had issues with my domains, some not working, some not redirecting properly and some other issues. Every time any issue came up, Big Rock support is always there, everyone is extremely friendly, responsive and supportive.If anything is too technical and they can handle it by themselves, they would ask for your permission then proceed to fix it on your behalf and then let you know how to fix it next time.Big shoutout to Hayu for the support and patience.Highly recommended for everyone to use Big Rock.

Everything with Big Rock is good mainly the customer service is good at response and help you resolve every problem with your website as their own.

We just migrated and it's great so farWe just migrated from another hosting provider to Big Rock mostly due to budget constraint after being with the other one for so long we knew that getting used to a new interface was going to be challenging but thankfully Big Rock has made the transition smooth and their support staff have been awesome from technical questions to dumb amateur-ish they respond it with patience in a clear manner and offer help articles to further assist in our endeavors.

Excellent and quick support, thanks a lot

I have migrated my hosting and VPS from another hosting provider recently. I was very disappointed with the previous hosting provider and then I selected Big Rock after long research, Now I say thanks to Big Rock, one of the greatest platform and I also suggest this to people who want such a greate plateform, they will not disappoint you.

I like the interface, I also like the website design, I even like the support team. What I don't like is my domain being flagged as abuse for containing the word "INFO", what an ironic abuse of the flagging system against someone wanting to share IT information on the internet. Considering the Internet was designed for "INFOmation" sharing I consider this flagging of my domain rather comical. For some reason when I connect to chat there is a TLS handshake with q.quora.com, which is a platform I have been prolifically trolled by... The support staff of this website are very helpful though and sorted the issue out, it was just a big head ache to sort out such a trivial issue in the first place.EDIT:I have since learnt why the word "INFO" was flagged. I have had an in depth discussion with the web sites support team and they communicated with the security team, they have provided me with good information. SO, so far so good :)

Worst hosting company.I waited 40 mins on chat for then someone to send me links to read articles that were not related to my issue. I then asked for someone to call me and this got refused. I then said I wanted to complain and then the agent ignored my request

Big Rock is incredible, pleasant, and straightforward. We been involving it for right around 5 years now. We simply open new organization 2 months prior and recommended to my supervisor to get another records so we have two accounts now with Big Rock. For that year up to this point, I experience just 2 slight issue related with email so I would agree Big Rock is practically ideally suited for me.The support group is excessively congenial and extremely proficient, I get my assistance right away, so I don't have to stress over the administrations its proposition since I felt that my organizations are protected and gotten. Something else the membership is less expensive however bringing a great deal to the table with every minute of every day support.

Big Rock is a value for money, and my investments are secure. It helps me host a couple of websites with an easy-to-understand interface. And more importantly Support staff are readily available when you are stuck. I like the services of Big Rock the most.

I've recently purchased a higher plan from Big Rock and faced very bad customer support from the support team. We chose the plan for many reasons, and mainly, I see the free migration they mentioned in the plan.Based on that, I requested migration support from the team, and finally, they rejected my request and said they will support users who want to transfer the hosting from another hosting provider only.However, it is transferring from one hosting to another hosting. Thus, they rejected my request and informed me they would send tutorials to migrate it. Hence, migrating a website from Big Rock to Big Rock is more difficult than from another hosting. But they are ready to serve by getting additional dollars from us.Then I tried it and struck and again sought their support seriously. Because I backed up everything and deleted the website from the previous one(since it is a live site), they rejected the request again.The important thing I noticed and feel very bad about Big Rock is they are ready to help in migration by "paying some dollars dollars again" to them. I felt very bad that they treat users as ATM machine. I'm very much stressed in this situation because the live site has been deleted, and I'm not getting support to set it up ASAP.Finally, after one day only, I got help from my friend, and he fixed it in just 2 minutes.A brand can only grow only with customer satisfaction and fulfillment. Take Amazon as an example, it is a trillion-dollar company spread everywhere and succeeds only through customer satisfaction. Amazon spread everywhere, mostly by word of mouth, and just retaining it by advertisement or promotion.Instead of spending your money on advertisement everywhere, spend that money in customer support because most people who purchase hosting are not from technical background. If you provide complete support to your users, Big Rock platform will grow automatically without any advertisement cost.

I had a fantastic experience with Big Rock.com. Their platform is user-friendly and their customer support is outstanding, always ready to assist with any issues. The hosting service is reliable and fast, ensuring my website runs smoothly. Highly recommend Big Rock for its professional service and excellent support team.

Customer support was very kind, helpful, and patient. I am also very happy with their AI web builder.

Website was down and Santiago helped me immensely! I won't wait so long to ask for help next time. He made it so easy. Thank you!

Big Rock is by far the best website builder, hosting and domain platform I have ever come across. It is super user friendly, prices are very reasonable and the customer service is absolutely amazing.

Great customer service. They helped me restore my email in just 5 minutes! Very professional team