the support service is great, the company has very good, helpfull and polite support staff.

I moved my hosting from google domains to Big Rock. I was having an issue with my work email address no longer receiving emails and would bounce back to the sender. Im not great with all the behind the scene IT stuff and the chat box popped up asking if i needed some assistance and heaven sent Shelvi to the rescue. she was extremely helpful and persisted in helping me even when I had lost all hope. Shelvi is an absolute credit to the industry and I think Big Rock is lucky to have her. All in all great experience. I know Big Rock will have my business for a long time with customer service like that.

Big Rock can be interesting for the price, you can find good 4 years plan. Maybe the best offer on internet.But !The technical support and people working there are not good, they don't know your language and it's look like they don't have AI translator to help them to understand you hen you speak in your native language.They are also nto good for helping, they ask you to wait and give 0 answer, only FAQ links.I had a problem for few days, no one could help me. I spend time to talk to them, wait for them.I decided to think more about that problem and tried some things, and finally I fix it, it was not so difficult (for technical support) and I think they are just not good or didn't want to help.I'm still there for 3 years, I'm asking myself if it was a good idea because 3 full years with no help if I need some ... :'( I don't recommand them if you want a good technical support and after sales service, no good tech to help you with your business (and because it's business, I'm not sure the best deal is to use Big Rock just for low price).

Big Rock is perhaps the best hosting platform. The prices are honest and there is 24/7 assistance. The tutorial system is easy and complete. Working on Big Rock becomes like a game. It's easy and fun.

Bought a few domains and vps on Big Rock and I absolutely love it. Very fast and cheap vps’s and fantastic customer support. Definitely recommend!

Believe it or it Their suggesations help me so much that now I can pay with USDT.And no need to get dual currency card and passport.I our country ,To get dual card is so hard and mostly impossible.

Great experience at every levels. I recommend Big Rock to easily create a website with peace of mind !

Great customer service and available around the clock. Their website is very easy and has many services. The handling and transportation is fast. The plans’ prices are competitive and wonderful. I highly recommend them.

Diagnosed and resolved my problem fast! Great service as well!

Big Rock never disappoints! ??From their customer service to functionality - everything is perfect. I've recommended Big Rock to over 20 clients in the past and will continue to do.

I was hosting more than 30 website with hostgator from more than 10years i have left them because they are scammers no support no services unknow charges, i have migrated all my websites to Big Rock price is more affordable and the most important point is the support they are really working to support you and solve all your issues, if you are having bad experience with hostgator just try 1day Big Rock and you will touch the difference

Domain support with a live person is non-existent. You get AI generated messages. I had to lie about the issue to get to a live person, and that was on chat, not phone. Tried to access domain help again...just the AI run around. No support. Don't bother.

Big Rock has excellent customer service. My DNS issue was quickly resolved through the chat. There was no waiting time. I am delighted with the professionalism of the representative.

Extremely Fast Support. Helpful and got everything sorted pronto. A+ Service.

Extremely Fast Support. Helpful and got everything sorted pronto. A+ Service.

The helpfulness and the knowledge of Alexis is what made my latest experiance so good.

Quick and Efficient Response.The support team was quick to dig into my issue and identify a potential cause, and escalate it to the DEV team. Thanks team!

They might have good hosting, but the customer support made me resign from this service. I wanted to migrate my site from WordPress.com to .org. They told me that this is a very simple process and I just need to follow the guides. I ended up following different instructions as every person from the customer support had a different idea. After 2 weeks of installing things on my computer, following different processes which look like an error and trials Big Rock support told me that I needed to hire a developer at my own cost! That was bizarre. I spent 2 weeks around Christmas on my website and wasn’t able to do what I planned. I don’t recommend Big Rock as I think people should value your time and be capable of what they can offer.